Use Cases
All-in-one support platform
Collaborative shared inboxes
Personalized service at scale
Key Features
Every channel in one inbox
Resolve faster than ever
Work faster, together
Real-time support and bots
Track support requests
Deflect support questions
Surface key customer insights
Organize, route, and resolve
Real-time service metrics
Connect to other systems
Why making your support metrics public is worth the risk
Front’s Executive Chair, Mathilde Collin sat down with Parker Conrad, the CEO of Rippling, to talk about why transparency around support is so important — and why it’s good for business.
Click here to watch your video.
In 2023, Front made our support metrics public to showcase the achievements of our world class support team and to transparently uphold the high service standards we commit to for our customers.
We’re not the first company to do so. The year prior, Rippling published theirs and made waves by launching a call to arms for companies to publicly share their metrics for support quality and responsiveness.
Watch on demand to learn:
Why Rippling and Front took the risk to make their metrics public
Why the ROI was worth the risk
Why support quality should be your CEO’s priority
Why executives should jump into the support queue