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Support operations job description templates

Grow your support operations team with program specialist, analyst, and developer roles

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AI deflected 58% of our customer inquiries, shifting responsibilities within our support team. Frontline support agents are moving beyond the queue to get promoted into more specialized roles — especially in support operations. In this bundle, you’ll get job description templates for three roles:

  1. Support Programs Specialist

  2. Support Operations Analyst

  3. Support Operations Developer