How to survive a customer service crisis
What happens when a customer service crisis strikes?
Customer service crises are inevitable — but you can be ready, so you can handle them smoothly. In this webinar, learn how to detect, prepare, and respond during a customer service crisis, so your team can quickly find resolutions and build customer trust.
Learn how to...
Detect potential crises before they happen
Build an incident response plan and gather a responder team
Stay united and calm during stressful times
Create transparent incident communications to build loyal customers
Transform a crisis into a learning experience with an informative post-mortem
Kenji Hayward, Head of Customer Support at Front
Tania Kefs, Head of Customer Relations at Aircall