How to survive a customer service crisis

Customer service crises are inevitable — but you can be ready, so you can handle them smoothly. In this webinar, learn how to detect, prepare, and respond during a customer service crisis, so your team can quickly find resolutions and build customer trust.

Learn how to...

• Detect potential crises before they happen

• Build an incident response plan and gather a responder team

• Stay united and calm during stressful times

• Create transparent incident communications to build loyal customers

• Transform a crisis into a learning experience with an informative post-mortem

Speakers

• 

  Kenji Hayward, Head of Customer Support at Front

• 

  Tania Kefs, Head of Customer Relations at Aircall