Industries
B2B Technology
Work together to deliver an unparalleled customer experience.
Logistics
Balance high email volume with your fastest response rate yet.
Manufacturing
Fulfill complex orders with ease—and build customers for life.
Professional Services
Deliver extraordinary client experiences at scale.
Financial Services
Respond faster to nuanced questions—and build trust along the way.
Travel
Make every guest, partner, and vendor feel like a VIP.
Learning
Front Page
Read stories on strengthening the heart of business.
Front Classroom
Guided learning to get more out of Front.
Customer Stories
See how our customers are powering their businesses with Front.
Live & On-Demand Webinars
Sign up for trainings, watch videos, and download resources.
Help Center
Need help with Front? Search for answers or browse out knowledge base.
Email management system
Front makes your inbox organized and actionable so important messages don’t slip through the cracks.
Email management has never been simpler
Goodbye to messy distribution lists — share emails instead
In Front, teams collaborate on a single copy of each email sent to shared addresses like contact@ or orders@. Avoid multiple replies and missed messages by assigning owners to respond. With this email collaboration tool, you’ll know exactly who’s working on what to cut down on the back and forth.
Get clear ownership in shared inboxes
Get messages where they need to be with workflow rules and assignments based on keywords, sender, time of day, and more. With your automatic rules in place, you can rest assured every email is being handled.
Spot trends and report on results with email analytics
With Front, your inbox isn't a black box. Measure message volume, team response time, and other trends in customizable analytics reports. Get insight into email activity, share key results with clients, and improve team response time.
Achieve and measure response time targets with email SLAs
No more late replies or missed emails. Empower your team to respond on time, every time. Front's SLA rules help you prevent breaches before they happen with automatic warnings for at risk emails that need urgent replies.
Give personal, ticketless support
Your customers are the heart of your business—so don’t treat them like just another ticket. Front makes it easy to give personal support, even with high email volume. All the organization, collaboration, and routing happens behind the scenes in Front, while your customer just gets a clean, thorough email reply. No ticket numbers, forwarded threads, or clunky formatting needed.
“We can measure and demonstrate our response time to prospective clients to instill confidence and seal the deal.”
KEY FEATURES
Organized and actionable, without all the effort
Team inboxes
Connect email, live chat, SMS text, and more in shared inboxes that your team can collaborate on together.
Email analytics
Understand email habits, volume, and activity. Measure response time, and report on results. Front’s analytics make it easy to get the insights you need to keep email under control.
Message templates
No more typing out long emails. Save time while responding with email templates for more consistent answers and faster responses.
Rules
Build automatic workflows to sort incoming requests, route them to the right person, manage SLAs, and more.
Assignments
Stay on top of every email. Assign any message to the right person on your team to handle it end to end, and even build automations to balance the load.
Get email under control with Front
Bring email from multiple accounts, plus messages from other channels, into one place
Get shared context to get the full picture of every situation
Build easy and intuitive email workflows and email routing
Manage and triage email as a team to respond faster
Read inspiration from teams relying on Front
Cisco Meraki responds to critical emails in 15 mins or less with Front
Cisco Meraki's sales support team switched to Front from Outlook to provide 24-hour support to their 600 sales reps.
Read More
Why Front is a better way to manage your email
We can’t work without email — but it does need a makeover. Front is your email inbox, plus five revolutionary improvements that help you work more efficiently.
Read More