Support teams often use a ticketing system to assign a number to every customer message. It's great for staying organized internally, but it's not a very personal experience for your customers. Better than help desk software, Front lets you manage support without the ticket numbers, so every customer gets a personal reply.

Measure team and individual performance, track response metrics, and gather customer insights with Front’s analytics. How many messages does it take to resolve an issue? Which customers are you communicating with most? What topics are customers asking about most often? Find all these insights and more in Front, so you can make better business decisions for the future.

Spend more time on your customers and less time on busywork by building rules in Front. You can automate routing or triage, trigger SLA alerts when a breach is near, and organize messages in inboxes instantly. In a traditional help desk, automation can be complex to set up…but in Front, it’s a breeze. Create inbox automations with simple if-then rules and templates to give you a jump start.