Use Cases
All-in-one support platform
Collaborative shared inboxes
Personalized service at scale
Key Features
Every channel in one inbox
Resolve faster than ever
Work faster, together
Real-time support and bots
Track support requests
Deflect support questions
Surface key customer insights
Organize, route, and resolve
Real-time service metrics
Connect to other systems
Front gives you complete control over how and when AI gets involved. Route with precision to deliver fast, accurate responses — without sacrificing service quality.
Put every customer first
Front makes thousands of service conversations feel like 1-on-1s. Help customers feel like VIPs instead of numbers in a queue.
Structure your workflow
Track and resolve even in the most complex issues — without the clunky user experience of a legacy ticketing system.
Let AI handle it
Give your teams time back by supercharging their workflow with AI—from smart routing to real-time assistance and insights.
Front’s powerful, easy-to-use interface was built for teams. That’s why collaboration—accelerated by AI—comes naturally, and helps you earn five stars across every customer touchpoint.
Escalations
Handoffs
Workflows
Insights
Analyze, assist, and automate to deliver top-quality service
Centralize email, SMS, WhatsApp and more for a unified experience
Track, manage, and resolve inquiries with flexible ticketing
Help customers in-the-moment with live chat and AI resolutions
Build powerful automations that codify your team’s best practices
Sync data and power workflows across multiple systems
Get powerful insights to keep evolving your product and services
Document answers for faster, more accurate replies
Scale support with self-service
What’s better than a fast response? An instant solution. Let customers help themselves to answers with a built-in knowledge base, customer portal, and AI agent.
Chatbot automation for live chat
Native knowledge base
AI Answers add-on for real time resolution
Customer portal for request submission and tracking
We’ll take it from here, AI
Streamline what AI can’t deflect with rules, tagging, routing, and macros to triage customer communication. This saves your teams’ time and helps you handle complex messages with ease.
Boost team efficiency with automated workflows
Categorize and route by topic with AI
Seamlessly hand off conversations between teams
Simplify processes with 1-click macros
Tame the communication chaos
Get to resolution—faster than ever. Bring all your customer conversations into one place and handle each one like a ticket, without making customers feel like one.
Omnichannel for email, chat, WhatsApp, and more
Ticket status tracking and reporting
Fast, intuitive inbox experience for your team
Personalized, 1:1 experience for your customers
Success is a numbers game
Track the metrics you need to be measuring, in order to assess performance, find areas of improvement, and make data-driven decisions to enhance operational efficiency.
Stay on top of SLAs to ensure fast replies
Infer customer satisfaction with AI, no surveys required
Get staffing insights to optimize scheduling
Publish your real-time service metrics to build customer trust
Bring in customer context and take action from your inbox with 100+ ready-to-use integrations—or build your own with Front’s open API.
Bring all your channels together
Connect email, SMS, WhatsApp and more to centralize communication in Front.
Instantly connect related data
Pull in shipment, reservation, and order data for quick context and automated workflows.
Get up to speed and take action
Sync customer data from your CRM, and manage next steps in tools like Asana, Jira, or Trello.
Easily build custom integrations
Don’t see your system in our integrations directory? Build your own with our open API.
Starting at $25/user
Take Front for a spin with a free 14 day trial, no credit card required.
Front is the leading customer service platform
From ease of use to powerful features, Front wins more G2 categories than your legacy help desk.
Powered by AI, your team can work together to resolve tickets in record time across email, chat, SMS, and more.
Streamline distribution lists and shared inboxes so your team can respond to high volumes of messages faster.
Collaborate behind the scenes to keep threads organized and create a seamless client experience.
Ready to deliver exceptional service with Front?
