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Customer service

What your customers wish you knew: Insights from the state of service expectations

Today’s customers are in control, demanding faster, more efficient service with a balance of AI and human touch. Our latest research reveals insights into customer loyalty with the tools you need t...

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Customer service

Mastering omnichannel customer support for B2B teams

Learn how B2B teams use omnichannel customer support to improve resolution rates, coordinate multi-team operations, and scale efficiently.

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Customer service

How teams use voice of the customer to optimize their operations

Learn what voice of the customer is, why it matters and how customer feedback drives confident, data-backed decisions in complex B2B operations.

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Customer service

How to calculate customer retention rate and reduce churn

Learn how to calculate customer retention rate and use practical tactics to keep customers engaged, reduce churn, and drive long-term loyalty.

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Customer service

Get to know the best Intercom alternatives for 2026

Explore the best Intercom alternatives for strong customer support, clear workflows, and an AI-powered service that delivers a better customer experience.

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Customer service

How to connect with customers to build trust

Learn how to connect with customers and build trust, loyalty, and lasting relationships through clear communication and strong internal teamwork.

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Customer service

11 ways B2B teams can collect customer feedback at scale

Learn how to collect customer feedback beyond surveys, with proven methods and best practices to improve customer experience and loyalty.

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Customer service

Anticipate customer needs with proactive customer support

Learn what proactive customer service is to anticipate customer needs and why it drives retention, satisfaction, and a stronger customer experience.

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Workflows

Customer lifetime value: What it is and how to calculate it

Learn the formula for customer lifetime value (CLV), how it works, and how to grow long-term revenue by improving retention and loyalty.

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Customer service

How to write customer satisfaction surveys that your team can act on

Discover six customer satisfaction survey questions every CX team should use and get tips for calculating CSAT and improving the customer experience.

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Customer service

Live chat: What it is, how it works, and how to do it right

Learn what live chat is, how it works behind the scenes, and how teams use it to deliver fast, personal support across channels at scale.

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Workflows

How to improve customer satisfaction: 6 strategies for B2B teams

Learn how to improve customer satisfaction with six proven strategies that help teams respond faster, personalize support, and build long-term loyalty.

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News

While retail rang up sales, manufacturing teams quietly became AI power users

New data reveals where operational complexity, not transaction volume, drives AI adoption

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