Use Cases
All-in-one support platform
Collaborative shared inboxes
Personalized service at scale
Key Features
Every channel in one inbox
Resolve faster than ever
Work faster, together
Real-time support and bots
Track support requests
Deflect support questions
Surface key customer insights
Organize, route, and resolve
Real-time service metrics
Connect to other systems
Game Changer Awards
The game is changing in customer service as new technology has reshaped what’s possible and customers expect more. We’re excited to announce Front’s Game Changer Awards, recognizing teams who’ve met these challenges and truly raised the bar.
Front customers have an average CSAT score that surpasses industry benchmarks by 9 points. Our 2024 Game Changers excel beyond this and set a new standard for customer service.
What the honorees have in common:
- Best-of-the-best Front CSAT scores
- Exceed industry benchmarks
- Obsess over exceptional service
Award categories
CSAT Leader
Using Front’s native CSAT tool, these companies have achieved world-class customer satisfaction scores.
Knowledge Base Pro
These companies are impressively scaling self-service using Front’s knowledge base.
Chatbot Expert
These companies are handling a high volume of live chat inquiries with exceptional chatbots workflows.
Community Star
These companies have the highest engagement in Front Community to learn and help others.
CSAT Leader
These companies use Front’s native CSAT feature and have achieved world-class customer satisfaction scores that far exceed industry benchmarks.
Collectively, this class of winners have averages of 96% CSAT and 230k survey responses.
Knowledge Base Pro
These companies are scaling self-service using Front’s knowledge base to delight their customers with an on-brand, intuitive experience that delivers answers fast.
Chatbot Expert
These companies are handling a significant volume of live chat inquiries, streamlining resolutions, and getting back to their customers faster than ever with robust chatbot workflows.
Community Star
These companies have the highest community engagement when it comes to inspiring their peers and sharing the best tips and tricks about Front.
