Our free 14-day trial offers all the features available in our Professional plan. You can get started without a credit card and can upgrade at any time during your trial. You do not need a credit card to start, continue, or complete your Front trial.

A seat is a paid Front license that can be granted to a unique user in your organization.

A channel is the communication medium that people use to get in touch with you like email, SMS, Front Chat, WhatsApp, and more.

No, the Starter plan only supports a single channel type of Email, Front Chat, or SMS. The Professional and Enterprise plan support multiple channel types.

Your channel maximum depends on both your plan and number of licenses. On Starter, you can connect up to 10 channels per license, with Professional up to 30 per license, and with Enterprise up to 50 per license. For example, a team of 5 users on Professional would have a maximum of 150 channels. Please see our help article for more details.

We’re using OpenAI, Azure OpenAI, and Amazon AWS, which are industry-leading AI providers. Specifically, we use the text generation API.

While we may use your data to further train your model, your data will never be cross-contaminated with other companies’ data. We also have extensive agreements in place with our AI providers to ensure that they’re not training their foundational models on any data that we send to them.

Ensuring your data’s confidentiality, integrity, and availability is core to our mission and platform. Read more here about Front’s security, privacy and compliance practices. You also may request access to our security documentation by reaching out to your sales representative.

No, plans are assigned at the organization level. You can add or remove seats as needed within a single plan.

You can pay by wire transfer or ACH if you purchase annually and the total contract value is over $12K. Reach out to [email protected] to have your payment method updated.