The definitive guide to Front as a help desk

Front was built for helping teams build meaningful connections with customers — and now thousands of teams use Front to give world-class customer support. In this guide, we cover how to set up your inbox to help your team give excellent customer service.

You’ll learn...

• Popular ways to set up team inboxes for support

• How to triage messages to your team with automatic workflows, assignments, and more

• Ways for your team to collaborate and work more efficiently with message templates

• How to use Front’s Analytics to track and improve your team’s efficacy, response time, and customer satisfaction