Use Cases
All-in-one support platform
Collaborative shared inboxes
Personalized service at scale
Key Features
Every channel in one inbox
Resolve faster than ever
Work faster, together
Real-time support and bots
Track support requests
Deflect support questions
Surface key customer insights
Organize, route, and resolve
Real-time service metrics
Connect to other systems
How to scale delightful customer experiences with self-service support
Make self-service your customer’s most loved form of support
Watch webinar
61% of customers prefer to self-serve online, but only 13% are able to reach resolution using self-service tools. How can we bridge the gap between expectations and reality?
Too often, the missteps trace back to the experience: were they served irrelevant information? Was it too hard to reach an agent?
Join us with customer experience experts, Maxime Manseau, Susana de Sousa, Nisha Baxi, and Kenji Hayward to learn how to transform your self-service support into delightful experiences. In this webinar, you’ll learn:
How to create personalized, valuable experiences that lead customers to success
How to scale support through self-service channels and streamline for faster resolutions
How to measure the performance of your self-serve resources
