Use Cases
All-in-one support platform
Collaborative shared inboxes
Personalized service at scale
AI Platform
AI for the hard stuff
Beyond happy-path automation
AI help that actually gets complexity
QA minus the blind spots
CSAT without the lies
More Features
All the channels, zero chaos
Complexity in, clarity out
Chat people don’t hate
Stop answering déjà vu
Escape from tab hell
Rethinking how marketing agencies approach client communications to drive growth
Traditional communication tactics aren’t working for agencies.
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Agencies are not for the faint-hearted; teams are constantly juggling multiple deadlines for several clients who expect performance-based results, and cross-functional project management demands can be overwhelming.
We were curious: how are marketing agencies juggling multiple projects in their pipeline while meeting client expectations around collaboration and communication? So, we surveyed roughly 170 respondents working in advertising, marketing and PR agency roles to find out.
In this report you’ll learn:
How marketing agencies maintain relationships today
The (many) other trends that are changing the way agencies communicate
Why marketing firms have a chance to revolutionize how they build relationships with clients—and turn them into partners
