Best practices for self-service support from Loom, Airbnb, and Lattice

We spoke with top customer experience leaders at Loom, Airbnb, Lattice, and more to learn the secrets to successful self-service experiences. 

This guide covers 5 best practices to manage, automate, and measure your self-service support. Get practical tips on:

1. When to offload work to automation and AI

2. Creating simple, yet effective chatbots

3. Keeping your knowledge base up to date

4. Building a community your customers love

5. The metrics you should be tracking and how to use those insights