5 ways to scale customer experiences through front-line collaboration
Align your team to collaborate better.
You work hard to offer a delightful customer experience, but it’s often a challenge to maintain that magic at scale. Join Front and AskNicely, with special guest Salesloft, as we share practical tips to help your front-line staff communicate efficiently, respond quickly and maintain the level of care your clients expect.
We’ll break down the essential steps for tapping into customer feedback, motivating your teams and empowering decisive action — at scale — to ensure customers have more of the amazing experiences that keep them coming back and telling others.
You’ll learn about...
Aligning on goals and desired outcomes
Closing the feedback loop with customers
Collaborating across departments for the ‘next-best action’
Distributing meaningful data across teams and systems
Creating a shift to a customer-obsessed culture
Aaron Ward, CEO and Co-founder of AskNicely
Sarah Sheikh, Head of Customer Success at Front