5 ways to scale customer experiences through front-line collaboration

You work hard to offer a delightful customer experience, but it’s often a challenge to maintain that magic at scale. Join Front and AskNicely, with special guest Salesloft, as we share practical tips to help your front-line staff communicate efficiently, respond quickly and maintain the level of care your clients expect. 

We’ll break down the essential steps for tapping into customer feedback, motivating your teams and empowering decisive action — at scale — to ensure customers have more of the amazing experiences that keep them coming back and telling others.

You’ll learn about...

• Aligning on goals and desired outcomes

• Closing the feedback loop with customers

• Collaborating across departments for the ‘next-best action’

• Distributing meaningful data across teams and systems

• Creating a shift to a customer-obsessed culture

Speakers

• 

  Aaron Ward, CEO and Co-founder of AskNicely

• 

  Sarah Sheikh, Head of Customer Success at Front