What happens when a customer service crisis strikes?
Customer service crises are inevitable — but you can be ready, so you can handle them smoothly. In this webinar, learn how to detect, prepare, and respond during a customer service crisis, so your team can quickly find resolutions and build customer trust.
Learn how to...
Detect potential crises before they happen
Build an incident response plan and gather a responder team
Stay united and calm during stressful times
Create transparent incident communications to build loyal customers
Transform a crisis into a learning experience with an informative post-mortem
Kenji Hayward, Head of Customer Support at Front
Tania Kefs, Head of Customer Relations at Aircall
You might also like
Learn how to manage high volume support and keep the great experience your customers deserve.
Learn how to improve customer satisfaction with support across multiple communication channels like email, SMS text, live chat, and more.
Give Front a try today