Use Cases
All-in-one support platform
Collaborative shared inboxes
Personalized service at scale
Key Features
Every channel in one inbox
Resolve faster than ever
Work faster, together
Real-time support and bots
Track support requests
Deflect support questions
Surface key customer insights
Organize, route, and resolve
Real-time service metrics
Connect to other systems
When Minutes Make a Difference
If there’s any industry that intuitively understands the importance of speed, it’s logistics. At the best of times, even minutes can be huge, but in a crisis, every second makes a difference—especially when you factor in the massive volume of communications involved in every shipment.
Watch webinar
How much confidence do you have if you can get a fast response from your strategic partner day or night?
Jarrett and Front have been able to achieve response time averages of 15 minutes or less, and Front’s analytics help logistics companies track and optimize not just response time, but reaction and resolution time as well. In this webinar, our operations experts will share why even a minute or two makes a huge difference and outline an actionable strategy for achieving much faster response speeds.
