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How many emails do you receive each week? What’s your average response time? Which customers email you most often? Front Analytics gives you the answers you need to improve customer communication and make a bigger impact.

Front Analytics 101

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Despite the dreaded Zoom fatigue that seems to accompany a lot of 2020 – it can’t be denied – the alternative doesn’t look so bright, either. A day without chatting to anyone outside your home? No thanks.

Front Scheduling: Meetings Done Right

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Get the most out of new tools you deploy by designating the right team members to manage them

Why designating a customer ops manager on your team is critical to boosting ROI in your tech stack

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Service desk metrics help you understand how your support team is performing so you can make adjustments to improve overall customer satisfaction. Here are the top 13 help desk metrics to track.

13 top service desk metrics for support teams

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Customer support KPIs help you assess overall team performance, hold agents accountable, keep everyone aligned, and improve your customer service. Here are the top 12 support KPIs to track.

Top 12 support KPIs for better customer service

Blog

Hybrid employees at Front recently celebrated our return to the office at the end of June. With a few weeks of hybrid in-person and remote work under our belt, we wanted to share an updated guide on how we internally communicate. So no matter where you are or what time zone you’re working in, you can collaborate effectively with your team.

How we work at Front

<p dir="ltr">Join us on 10/8 for Frontlines! Be the first to see game-changing new Front features and learn how to win in the future of customer service.</p>

Stories that focus on building stronger customer relationships

Workflows

How to achieve Inbox Zero

5 email and calendar management tips to gain more free time