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My thoughts on what the future holds for customer ops

What customer operations means in an AI world

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How should support leaders shift focus in the generative AI wave?

AI is coming for the support industry — here are 5 ways your team needs to adapt

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Read on for workflows to increase your operational efficiency

5 supply chain management workflows 3PLs should implement

Email Nudge

"Psst...read this email and respond, please!" isn’t the most professional follow-up to send — try these notes instead when you need to send out a deadline reminder.

Deadline reminder email samples: How to give a gentle nudge

Apology

It takes 12 great customer experiences to make up for a single bad one. When something goes wrong, sending a polished, professional apology letter to your customers is the first step to making it right again.

6 excellent apology emails to send to your customers

Supply chain

Bookmark this glossary of logistics terminology to feel better equipped to make decisions that make customers happy and support your business’s bottom line.

Logistics terminology: The ABCs of supply chain

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Stories that focus on building stronger customer relationships

Workflows

How to achieve Inbox Zero

5 email and calendar management tips to gain more free time