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Customer service

What your customers wish you knew: Insights from the state of service expectations

Today’s customers are in control, demanding faster, more efficient service with a balance of AI and human touch. Our latest research reveals insights into customer loyalty with the tools you need t...

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Customer service

The 5 types of customer service shaping modern experiences

Explore the main types of customer service and learn how modern teams combine automation and human connection to deliver more personal support.

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Customer service

Top 9 Zendesk alternatives for smarter customer support

Explore the best Zendesk alternatives for modern support teams. Compare AI-powered, collaborative tools that deliver faster, more personal customer service.

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Customer service

7 ticketing systems shaping customer service in 2026

Explore the best modern ticketing systems for 2026, and learn how they boost collaboration and speed across customer service channels.

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Customer service

AI for customer service: How tech enhances human support

AI for customer service makes support faster, smarter, and more human. Discover real use cases and tips for integrating AI into your workflow.

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Customer service

7 top customer service platforms for scaling support

Learn how the best customer service platforms streamline workflows, support agents, and turn every interaction into a five-star experience.

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Customer service

Why fast, collaborative support wins customers in 2025

Fast, collaborative support is now the key to winning and keeping customers. Speed and accuracy matter most: here’s how teams can use Front’s collaboration, AI, and automation features to deliver b...

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News

The truth behind hitting $100M ARR: Software alone can’t build relationships. People do.

How Front’s commitment to customer experience is shaping what’s next in support

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Building Front

Behind the inbox: How we rebuilt Front’s core experience

Clutter out, clarity in. Explore how we redesigned Front’s inbox to help teams move faster, stay focused, and scale with ease.

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Customer service

A fresh take on focus: Front’s redesigned inbox is here

Front’s redesigned inbox is cleaner, faster, and more focused, built to help teams work with less clutter and more control. It’s the most efficient Front yet.

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Customer service

Introducing the all-new Front: AI that puts support leaders in control

Front’s modern CX platform is here: AI you control, workflows that scale, and insights you can trust — all wrapped up in fresh new design to help your team work faster than ever. Join us tomorrow, ...

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Customer service

AI in CX: An industry-by-industry breakdown of what customers want

Today’s winning businesses are tailoring AI-powered service to their customers’ unique preferences. Here’s how to do just that, industry by industry.

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Customer service

State of service expectations: 25 stats every support leader needs to know

Top stats shedding light on customer service expectations today

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