Work smarter. Respond faster. AI-mazing service.

Frequently Asked Questions

1. Who should use Front’s AI capabilities?

   Whether you’re looking to automate resolutions or enable your team to work more efficiently, our AI capabilities are versatile to support goals across a wide range of team functions and company sizes. And this is just the beginning — there are even more AI updates in the works across our entire platform.
   

2. Are these features included in my plan?

   AI Summarize and AI Compose are available on the current Growth plan and above. AI Answers is accessible to customers on the current Growth plan and above through the purchase of an add-on for $0.70 per resolution. More details can be found on the pricing page. Plan availability and pricing for future features on the roadmap will be announced as they are released.

3. How can I access the AI beta features for agent assistance?

   These beta features are now available to customers on the current Growth plan and above, until we reach capacity. Similar conversations, suggested replies, and tag by sentiment or topic will be free to use through the end of 2024, but these features may be moved into a paid add-on in the future. Company admins can turn on the features in their company settings. Learn more.

4. Which providers power these AI features in Front?

   We’re using OpenAI, Azure OpenAI, and Amazon AWS, which are industry-leading AI providers. Specifically, we use the text generation API.

5. How is my data processed? Is my data protected?

   While we may use your data to further train your model, your data will never be cross-contaminated with other companies’ data. We also have extensive data processing agreements in place with our AI providers to ensure that they’re not training their foundational models on any data that we send to them.

6. How can I learn more about Front’s Security and Compliance practices?

   We never take your trust for granted and hold data privacy and protection with utmost importance. We have a dedicated, best-in-class security team, follow industry best practices for secure data, and operate in compliance including SOC 2 Type 2. Read more.