AI Number enables you to create a human-like AI assistant to manage your WhatsApp Business conversations. This assistant ensures quick, round-the-clock responses that feel genuinely human. It can provide support, handle sales, qualify leads, or be tailored to meet your unique requirements. The AI assistant can leverage your Front help desk documents, any shared website link, or custom files as a knowledge base to deliver accurate and helpful replies. By integrating AI Number with your Front inbox, you and your team can centralize WhatsApp Business conversations, monitor AI-driven responses in real-time, and effortlessly take over whenever necessary. If the AI assistant cannot provide an appropriate response, or if a customer requests direct support, the conversation will be automatically assigned to a team member in Front. You can also send a WhatsApp broadcast campaign to unlimited recipients, allowing both the AI assistant and your team members in Front to engage with contacts at scale - whether it’s closing sales, gathering feedback, or addressing any specific business need. Start growing your revenue on a communication platform used by over 2 billion users, all without needing to invest additional resources to manage conversations at scale. Instantly initiate new WhatsApp conversations, or follow up after the 24-hour messaging window has expired, using WhatsApp Message Templates. You can easily manage and send these templates directly from Front.

Channels & Messaging

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Automate WhatsApp Business conversations with human-like AI that’s easy to set up and integrates seamlessly with Front.

AI Number / WhatsApp

AMGiNE is corporate travel’s trusted AI partner. Our next-generation AI platform provides corporate travel managers and their TMC partners with proven solutions purpose-built to streamline the booking process and demonstrably improve the traveler experience. As AMGiNE uses AI to deliver intelligent travel recommendations based on trip history, travel policy, and traveler preferences, agent productivity is increased by 1.5x to 3x. AMGiNE uses natural language processing and AI models to automate responses to travel requests sent by email, Slack, WhatsApp, and other channels, freeing agents and travel arrangers from time-consuming manual processing. In addition to individual travel requests, AMGiNE also automates group air, reducing agent processing time from hours to seconds.
Through our integration with Front, AMGiNE monitors travel requests via webhooks and uses the Front API to deliver personalized recommendations based on travel preferences and automate travel bookings. Together, AMGiNE and Front streamline corporate travel, providing a more efficient and user-friendly experience.

Bots & Workflow Automation

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Enhance corporate travel efficiency with AI.

AMGiNE

Aide learns from past conversations to identify common topics and generate accurate AI drafts. Agents can insert the drafts into Front’s Composer with one click or auto-reply to customers. This feature works out of the box with no configuration required. To deploy AI reliably, Aide supports a gradual automation strategy by first drafting accurate responses for agents to reduce handle times and help your team build confidence in AI. Once you’ve decided which types of conversations to automate, Aide helps create the most suitable strategy for each type of conversation.
When Aide identifies a question, it can auto-run a macro on that conversation, including actions such as tagging, commenting, or sending a response. Responses can be multilingual. If you’re not ready to auto-reply to customers, responses can be drafted for agents in the side panel. You may use existing template responses or create new ones. To ensure the right responses are auto-sent or suggested to agents, create workflows based on Contact fields and set up your conditions. You can also configure a custom greeting and signature. Aide helps save time for agents by personalizing customer responses based on your business’ policy. As you confirm Aide’s accurate AI-generated replies over time, you’ll gain confidence in auto-replying to similar conversations in the future. Feel free to install Aide now and try a free trial! Visit our <a href="https://aide.app/">website</a> to learn more and see our pricing.

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Boost agent productivity with AI-suggested replies and automate conversations with 99% accuracy

Aide

Aircall is a completely cloud-based phone system and call center software solution. With Aircall, you can buy phone numbers for teams around the globe, manage teammates in your dashboard, and make and receive calls on your desktop or mobile device – all from the Aircall app. Automatically log calls and voicemails to Front to monitor Aircall activity, right from your inbox. Connect your Aircall phone to make and receive calls in a couple clicks to get more done in one place.

Voice & Telephony

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Automatically log calls and voicemails in Front. Handle calls directly from your inbox to centralize workflows in one place.

Aircall

AIssist.io, the world’s leading multi-agent and multi-task AI, provides full-cycle automation tailored to your business, automating 70%+ of your workload so that your team can instead focus on scaling your success. AIssist.io works in your agent platform, collaborating with your team frictionlessly as a digital employee to power acceleration. The AIssist.io integration with Front is built with GPT from scratch and tailored to your products, processes, and brand voice. It’s easy to start and maintain with no tedious flows, code, or rules; simply provide the guidelines.
With the AIssist.io integration, you can leverage multi-task, full-cycle automation to automate most of your daily tasks: tag, respond, follow up, escalate, summarize, update, analyze, and much more. AIssist.io supports all channels (chat, email, social media, SMS, WhatsApp, etc.) and all 57 major languages. Furthermore, Aissist.io can connect and update any system or database with publicly accessible APIs while continuously learning from live examples and experts on a daily basis. The AIssist.io price is straightforward and affordable, starting as low as $0.05 per AI interaction, with no front-up commitment or hidden fees. At Aissist.io, we keep the operation lean so that our customers can enjoy the best AI at the best price.<a href="https://vimeo.com/1011697713"> Click here for a video overview</a>

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Elevate your sales, service, and success with a digital employee.

Aissist

Alaska Airlines Cargo provides reliable air freight services throughout Alaska and across the United States, connecting businesses and communities with efficient shipping solutions.
Front seamlessly integrates with Alaska Airlines Cargo, delivering vital air freight tracking information directly into your inbox. Once connected, Front displays the direct cargo tracking URL for relevant shipments within your conversations. This integration empowers your team to efficiently handle air cargo inquiries by providing a direct link to the most comprehensive tracking details available on the Alaska Airlines website.

Logistics & Maritime

Access the direct cargo tracking URL for shipments within Front using the AWB Number.

Alaska Airlines Cargo

American Airlines Cargo provides a wide range of shipping services for freight and mail across a vast global network.
Front integrates with American Airlines Cargo to provide immediate access to air freight tracking information within your inbox. By connecting your American Airlines Cargo account, Front surfaces the direct cargo tracking URL associated with your shipments within relevant conversations. This integration streamlines your team’s workflow, allowing for quick and easy access to detailed tracking information on the American Airlines Cargo website.

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American Airlines Cargo

Ariglad automatically updates and creates knowledge base articles by analyzing your support tickets, release notes, and other content. By auto-maintaining your knowledge base, Ariglad helps support teams reduce support tickets by up to 81%.
Ariglad connects to your Front knowledge base to ensure it is always up to date, allowing customers to find answers instantly — no support tickets needed. Ariglad uses your Front support ticket data to update knowledge base articles.<a href="https://youtu.be/L1x5Dlkvw38"> Watch a video overview</a>

Knowledge & Content

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Connect to Ariglad for a knowledge base that self-updates.

Ariglad

Asana empowers teams to do great things together: with seamless collaboration and project management tools, teams can organize and manage product launches, marketing campaigns, and more. Every task can stay on track with clear ownership, sub-tasks, due dates, and commenting to get things done. Front’s Asana integration helps you organize your to-do lists and projects straight from the source. Link Front messages with open Asana tasks to pull in critical context, or create new tasks and set due dates and assignees right in Front. Keep your team in sync and your projects on track with Front and Asana together.

Project Management & Issue Tracking

Manage projects without leaving your inbox. Link Front messages with open Asana tasks, or create new tasks right from Front.

Asana

AskNicely makes it easy for you to increase customer retention, reviews, and referrals using the Net Promoter Score (NPS) framework. Empower your team to take immediate action to drive retention, upgrades, reviews and referrals by integrating customer feedback into the tools they use every day. With this integration, surfacing AskNicely NPS scores and feedback to your entire team in Front is simple. Use workflows to send your AskNicely responses to Front, so every score and piece of feedback is visible in your team inbox. When scores and feedback from AskNicely appear as new messages in Front, your team can easily review them and respond directly to your users.

Surveys & Feedback

Send AskNicely NPS responses to Front automatically, so your team can centralize communication and reply to them together.

AskNicely

Boost.space is a no-code platform designed to help businesses manage and streamline their data by connecting over 2,000 cloud tools into a single, centralized database. It solves the common problem of data scattered across multiple apps by creating a "Single Source of Truth" for all business data. On top of that, Boost.space uses AI to improve data management by automatically mapping fields, standardizing information, and enriching it with relevant details. Think of it as the glue holding your business data together, making it more accessible and useful. Whether it’s syncing product info with partners or automating lead management across CRM and marketing tools, Boost.space simplifies operations and adapts to the unique needs of each company.
This integration allows you to connect Boost.space native modules (tasks, contacts, products, etc.) with Front features and data. You can monitor events in inboxes and automate responses, updates, or notifications. Manage teams and contacts by automatically updating information, adding or removing teammates, and organizing contacts with tags and groups. Automate conversations by sending replies, creating drafts, or updating messages based on triggers. Easily manage inboxes and channels by creating or updating them and controlling team access. You can also fetch data for reporting or make custom API calls for advanced integrations.

Data Sync & Enrichment

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Boost.space

Bugpilot automatically collects screenshots, screen recordings, steps to reproduce, user info, and console logs, so you don’t have to ask. Bugpilot gets all the information support agents need to understand what happened on the user’s screen.
The integration shows automatically-generated Bugpilot reports for each conversation in a Front inbox. CS agents can "grab a screenshot" and "start a screen recording" on demand directly from Front.

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Bugpilot

Facilitate VoIP customer support using CallHippo contacts from Front and vice versa.
Configure your Front integration with CallHippo to experience seamless data synchronization, facilitate customer support, and maintain call logs and analytics. With a quick and easy setup procedure, you can now sync CallHippo and Front data.

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Sync Front contacts and logs with CallHippo.

CallHippo

Caravel’s Front integration sorts and categorizes all of your Front conversations, and uses AI to provide sentiment analysis and surface recurring themes while saving you hours on tagging.

Analytics & Reporting

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Connect your feedback sources together, and instantly surface actionable learnings with AI analysis, right from your inbox.

Caravel

Cardina’s AI-powered platform is designed to help CX teams resolve tickets faster while reducing costs, resulting in happier agents and satisfied customers.
Leverage existing help center content to automate 40-70% of tickets before they ever reach your Front inbox, resulting in six figures of dollars in cost savings.

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Automate 40-70% of customer questions with existing content

Cardina

Census is the operational analytics platform that syncs your data warehouse with all your favorite apps. Keep customer data in sync without relying on engineering help. Census’ Front integration syncs your customer data from your data warehouse to Front. No custom code or script required. Just SQL.

Sync your customer data from your warehouse to Front.

Census

ChargeDesk integrates billing with your helpdesk, so your support team has customer payment information at their fingertips. ChargeDesk supports Stripe, PayPal, WePay, Recurly, and Braintree, so you can use the payment processor that fits you best. With ChargeDesk, you can manage customer subscriptions right in Front. Once the ChargeDesk plugin is enabled, you can view, create, refund, and cancel payments right from your inbox. With this integration, your accounting and support teams can respond to messages and manage billing side-by-side.

Billing & Invoicing

Manage billing subscriptions and respond to messages side-by-side. View, create, refund, and cancel payments from your inbox.

ChargeDesk

Get all your customer feedback in one place. No more manual tagging and reporting. Chatdesk Trends uses machine learning to automatically tag customer feedback across email, chat, social media messages, app store reviews (Amazon, Apple), and NPS / CSAT surveys (e.g. product feedback, sentiment, etc). Front’s Chatdesk integration automatically tags messages that you receive in Front so that you can easily analyze customer feedback. Now you can have granular insights into your product returns and defects, and identify gaps and opportunities to drive repeat sales.

Automatically tag messages in your inbox, and quickly analyze customer feedback in Chatdesk.

Chatdesk

Note: This integration no longer supports new registrations. Chatra powers live chat and offline messaging for your business, so you can turn your site visitors into happy customers. You can wait for visitors to ask you questions or initiate conversations automatically, then respond in your own time. Every conversation is saved in Front so you can keep all your customer conversations in one place. You can even respond to messages directly from Front rather than switching back and forth between platforms, and all of your messages will be synced automatically with Chatra. From the Front sidebar, you can also view and edit customer contact information so everything is kept up to date.

Respond to messages directly from Front, and all of your chats will be synced automatically with Chatra.

Chatra

Clearbit provides data solutions for today’s marketing teams, sales teams, and developers. With millions of person and company records accessible through powerful APIs, teams and apps alike can spend less time on prospect and customer research and more time on what matters. Clearbit’s rich customer profile data makes building target account lists, qualifying leads simple, and building personalized experiences at scale simple. For every customer email, Front will display the matching Clearbit profile to share employment details, social media accounts, company information and more. With all this data at your fingertips, you can personalize every reply and make sure the email is in the right hands. Assign messages to different reps based on company size, or direct mention the specialist for a certain vertical — with Clearbit data in Front, routing messages to the right person is easy.

Enrich your Front contacts with Clearbit data like job title, company size, industry, or more.

Clearbit

Built for teams of all sizes and industries, ClickUp is a customizable project management platform that allow teams to keep everything from design to development on track. ClickUp offers tasks, docs, reminders, goals, and calendars to enable teams to plan, organize, and collaborate in one place. Front’s ClickUp integration lets you bring tasks and customer conversations together. Quickly link, create, and jump between tasks in ClickUp and messages in Front to get more done, right from your inbox.

Bring ClickUp into your inbox to easily coordinate projects with your team.

ClickUp

CloudTalk is a next generation call center software for modern customer service and sales teams. CloudTalk enables you to get local phone numbers from over 70 countries and establish a call center team from anywhere in the world. Easily direct your calls to the right department through IVR and smart routing, and reach out to more customers faster with powerful automations. Front’s CloudTalk integration allows you to automatically log voicemails and call activity and make phone calls directly from your inbox. With your call center software in your inbox, your team can get more done in one place.

CloudTalk

Dashworks is an AI knowledge assistant that unifies knowledge bases, provides instant AI-powered answers, and eliminates manual information searches. Dashworks helps teams streamline workflows by integrating various tools and knowledge sources, allowing users to ask questions in natural language and receive precise, real-time responses. Dashworks is designed to support multiple teams, including sales, engineering, and product management, for more efficient work collaboration.
Dashworks integrates with Front to provide seamless AI-powered search across conversations in shared inboxes. The integration allows users to quickly find relevant customer interactions, emails, and support messages without manually sifting through threads. By leveraging Dashworks’ AI capabilities, teams can instantly retrieve past conversations, summarize key discussions, and surface critical insights to improve response times and customer support efficiency.

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Find answers faster with AI-powered enterprise search

Dashworks

DataGrail untangles the complexity of data privacy, giving brands an easy-to-use platform to automate and scale privacy, and stay compliant with regulations like GDPR, CCPA, and CPRA. With 1000+ pre-built connections with popular apps and infrastructure, the DataGrail Integrations Network is the first of its kind to detect shadow IT that may contain personal data, ensuring the most accurate data discovery. DataGrail detects personal identifiable information stored within Front for automated processing of Data Subject Requests (DSRs and DSARs) in compliance with CCPA, CPRA and the GDPR. Most notably, customers are able to retrieve PII automatically. If the data subject request requires data deletion, a notification is automatically triggered to the company’s Front admin to finalize the deleted data in the tool.

Data Privacy

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Automate and scale data privacy tasks with 1000+ pre-built connections, including Front.

DataGrail

Delighted makes it easy for you to gather valuable customer feedback and measure the metrics that matter most to your business - including NPS, CSAT, CES, 5-star surveys, and beyond. With a single survey, customers can rate your product and comment on what they love or what they’d like to see changed. With this integration, surfacing Delighted scores and feedback to your entire team is simple, empowering your team to quickly and easily close the loop with customers. Use rules to create a new message in Front as soon as a response rolls through your Delighted dashboard. New messages in Front are auto-tagged with the score type (ex. Delighted Satisfied for CSAT, or Delighted Promoter for NPS) to make it ease to sort and report on your closed loop messaging. The integration even adds a private note with each new message created, providing the full context of each Delighted response - including score, comment, metadata, and responses to any additional questions you might have included. No need to jump back and forth between dashboards, respond right away with all the information needed to deliver a contextually sensitive response!

Save feedback and respond to NPS surveys directly in Front

Delighted

Delta Cargo offers reliable air freight and logistics solutions, connecting businesses to markets around the world.
Front seamlessly integrates with Delta Cargo, bringing essential air freight tracking information directly into your inbox. Once connected, Front displays the direct cargo tracking URL for relevant shipments within your conversations. This integration enhances your team’s ability to manage air cargo inquiries efficiently by providing a direct link to the most up-to-date tracking details on the Delta Cargo website.

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Delta Cargo

Dialpad is the leading AI-powered business communications platform, designed to help teams work smarter and serve customers better. With the Dialpad integration, Front users can seamlessly manage SMS and voice channels directly alongside email, live chat, and more in one unified workspace.
By connecting Front and Dialpad, agents can handle real-time calls with full customer context, while support leaders can monitor performance across all channels. The integration automatically alerts your team to incoming calls, allowing them to answer instantly without switching tools. Coordinating on next steps is easy with the ability to listen, comment, and tag teammates on transcripts. AI-generated summaries provide quick insights into past conversations, helping teams stay informed and responsive. Together, Front and Dialpad empower teams to clear their queues faster, build stronger customer relationships, and deliver exceptional service with speed and ease.

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Bring voice calling and SMS seamlessly into Front

Dialpad

Doorbell.io allows you to capture in-app user feedback on websites and mobile apps. With Doorbell’s Javascript, iOS, and Android SDKs, you can give your users a quick, easy way to reach out to your team with feedback, bugs, or feature requests using a simple button and form. Capture feedback and screenshots with Doorbell, and manage the conversations in Front. With this integration, messages will be sent instantly to Front where your team can follow up and reply directly back to users. The Doorbell plugin will also display details like the user’s browser version or location to help give your team more context.

Sync user feedback on your website or mobile app from Doorbell to Front, where your team can reply quickly.

Doorbell.io

Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team. Front’s Drift integration allows you to manage live chat, email, and more in one place to centralize your team’s workflow and respond faster. Build Playbooks in Drift to engage and even qualify visitors on your site, then sync all those conversations into Front for your team to handle in a snap.

Centralize conversations to respond faster. Send and receive Drift messages from Front and coordinate quickly with your team.

Drift

Dropbox helps you save, access, and share your files with anyone, no matter where you are. Everything saved in Dropbox – documents, photos, videos, and more – is backed up and kept in sync across all your devices. Front makes it easy to browse and choose files from your Dropbox to include in your Front messages. You don’t need to worry about attachment sizes when you can insert a link to any file in Dropbox with a few clicks.

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Browse and choose files from your Dropbox to include in your Front messages. Insert a link to any file in Dropbox with a few clicks.

Dropbox

Automated parsing of logistics emails for relevant information. Provide automated email drafts to improve workflow.
Users install the plugin on their Front client in order to streamline their workflow. We filter to their emails and provide them with SmartBid rates directly to their email drafts.

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Connect with Everest’s SmartBid to streamline your dispatching and ensure you do not leave money on the table.

Everest

Facebook connects businesses with the world around them. As the world’s largest social network, Facebook Pages engage your customers where they’re already spending time every day. When you connect your company’s Facebook Page to Front, your team can manage direct messages, posts, and comments sent to your business directly from your shared inbox. Replies will sync instantly with Facebook Messenger, so you don’t need to switch back and forth between tools.

View and reply to direct messages, posts, or comments sent to your company Page. Conversations sync instantly with Facebook Messenger.

Facebook

Fini offers a customer support solution powered by AI. It allows users to build chatbots that can be integrated with various platforms like Front, Zendesk, Intercom, Slack, and Discord. The AI agent is trained on a knowledge base and can deliver instant answers to customer queries. It also offers features like tone configuration of the AI, seamless human routing, and multi-channel deployment.
Fini AI trains itself on your conversation history in Front. Its in-house AI will auto reply to a conversation, reducing customer support response times. Users can leverage this integration to solve 70% of their support queries using AI.

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Supercharge your customer support with AI in two minutes.

Fini

Fivetran replicates and centralizes all your data sources into your cloud data warehouse — from applications, databases, event logs, file stores, and more. After a five minute setup, Fivetran cloud data pipelines are fully managed and zero-maintenance to enable data-backed decisions across your organization. With Fivetran, you can replicate your Front data into a cloud data warehouse like Amazon Redshift on an ongoing basis. Gain deep insights into your business and customer experience by joining Front data with CRM, payment, and other customer data in your BI tool of choice.

Send Front data to your cloud data warehouse with Fivetran’s no-maintenance pipeline. Easily join it with data from other apps.

Fivetran

Formcrafts allows you to create powerful forms using features like conditional logic, math calculations, and multi-step layouts.
Use the Formcrafts integration to create contact forms that turn new responses into messages in Front. Share these forms using a unique link or embed them on your website. You can also use Formcrafts to create customer surveys which can be embedded in email signatures or shared via automations. Create from scratch or choose from a <a href="https://formcrafts.com/form-templates">large template selection</a>.

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Create smart contact forms and customer surveys

Formcrafts

Forumbee provides branded community forums for customer discussions, feedback, support articles, and more. This integration brings your Forumbee knowledge base to your fingertips in Front, so you can search your Forumbee community topics and articles and easily add links to them in your messages.

Bring your Forumbee knowledge base to your fingertips. Quickly search for articles and easily add links to them in your messages.

Forumbee

FullContact provides powerful data enrichment for personal profiles to help you can learn more about your customers. The FullContact integration brings this context to your Front contacts: names, emails, phone numbers, location data, social media profiles, and more. With FullContact data in Front, you can tailor your responses, identify leads, and build a more complete picture of your customers.

CRM & Ecommerce

Add context to your messages: names, emails, phone numbers, location data, social media profiles, and more.

FullContact

Gainsight is the #1-Rated Customer Success Solution. It helps Customer Success teams turn their customers into their best growth engine, by increasing adoption, retention, and advocacy. This integration aims to make the day-to-day operations of a Customer Success team more impactful, through a combination of: facilitated access to customer information, automated routing of conversation, and intelligent escalation of communication.

Easily access customer information, and route or escalate conversations right from your inbox

Gainsight

GitHub helps developers and businesses simplify the way they build software. With GitHub, they can host and manage their code, collaborate on development, discover open source projects, and integrate seamlessly with their other tools. Front keeps your customer conversations and GitHub issues in sync. From every Front message, you can create a new GitHub issue or link the message with an open issue — from there, you can open the connected GitHub issue with a single click. Your support and sales teams can easily share customer feedback with your development team, and when the issue is closed, linked conversations will automatically be re-opened in Front.

Create new GitHub issues or link messages with open issues from Front. Easily close the loop with customers when issues are solved.

GitHub

Google Drive keeps all of your files accessible, whether you’re in the office or on the road. Save documents, photos, designs, and more in Drive, or create new content with Google’s cloud office suite: Docs, Sheets, Slides, and Forms. Everything is kept in one place for easy sharing and collaboration. Front makes it easy to browse and choose files from your Google Drive to include in your Front messages. You don’t need to worry about attachment sizes when you can insert a link to any file in your Drive with a few clicks.

Browse and choose files from Google Drive to include in your Front messages. Insert a link to any file in Drive with a few clicks.

Google Drive

The Google Play Store is the official destination for discovering and downloading Android apps. Developers and support teams typically manage customer reviews directly from the Google Play Console — making it an additional customer touchpoint requiring your team’s attention. Front integrates with Google Play Store to bring your app reviews directly into Front. Get all the information you need for a helpful response: the star rating, review message, and additional context on the user like device type or app version. Your replies will be automatically posted in the Google Play Store, so you can engage with your app reviewers right from Front.

Turn one-way reviews into a conversation. Read and reply to Android app reviews in the Google Play Store directly from Front.

Google Play Store

Guru captures and organizes your team’s knowledge for just-in-time access from Front, Salesforce, Slack, and other web applications. With Guru, the knowledge you need to do your job is always at your fingertips. Guru’s Front integration empowers customer-facing teams to get the context they need to respond to sales inquiries, support questions, and other client communication. Use Guru to find and share collateral, support content, and troubleshooting guides to improve CSAT and resolve issues faster. If you’re not already using Guru, you can start a free trial directly from the Front integration.

Quickly access Guru from Front for faster, more informed responses. Get the knowledge you need to respond in your inbox.

Guru

Help Desk Migration simplifies Front data migration for companies of all sizes, industries, and verticals. We’ve got you covered if you’re importing data between help desk software or service desk systems, or if you’re migrating data between Front accounts. By integrating Help Desk Migration with Front, you can migrate data from your current help desk platform to Front. Opt for a fully automated DIY Front migration or allow us to customize the migration process to align perfectly with your needs. It’s all about making your transition as smooth and hassle-free as possible. The Help Desk Migration integration offers a free trial of up to 20 records, built-in customization to add a tag to imported tickets, importing the newest records first, exporting inline images, handling KB language versions, data mapping to keep the record order unaltered and intact, and more. You have the option to use Delta Migration (keep your source and target platforms synchronized), Interval Migration (pause and resume migration as needed), and Concierge Migration (let our experts plan and execute your import). All of these features come with industry-grade security including SOC2 compliance, resilient AWS infrastructure, and other measures to ensure the safety of your data during migration.

Import customer service data automatically when you migrate to Front

Help Desk Migration

HelpCenter.io provides you with everything you may need to create a beautiful self-service help center or an internal knowledge base with just a few clicks. You can manage as many help centers as you need from the same convenient dashboard, allowing you to keep your complete know-how in one convenient place. Front’s HelpCenter.io integration brings your whole knowledge base to Front. Quickly search for content, reference articles, and create new pieces of support content.

Bring your knowledge base to Front, so you can equip your customer success team with the right answers at the right time.

HelpCenter.io

HelpDocs enables businesses to help customers help themselves with an always-on knowledge base platform. Keeping documentation and support content updated means that customers can find the answers they need without needing to open more support tickets. HelpDocs makes creating and managing outstanding knowledge base content easy. The HelpDocs integration makes sharing knowledge base articles with your customers simple. From the integrations sidebar in Front, you can search your HelpDocs documentation and include links to articles directly in your responses with a single click. Your support team will always have the answers they need, directly in Front.

Search your HelpDocs documentation right in your inbox. Include links to articles in your responses with a few clicks.

HelpDocs

Highlight makes it easy to understand and debug customer issues. With session replay, error stack tracing, and user console visibility, Highlight removes the mystery of debugging.
Highlight’s Front plugin shows your customers’ session recordings right from your conversations with them in Front. When you pull up a message in your inbox, the Highlight panel on the right will show a session feed similar to what you see in the Highlight web app, giving you quick access to the relevant session replays that provide context on what the user did inside your app.

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Map customer conversations to Highlight session recordings.

Highlight

Highway is a premier technology provider dedicated to assisting shippers, freight brokers, and logistics service providers in verifying carrier identity to reduce fraud and streamline the digital booking process. By enhancing carrier engagement and establishing a carrier-friendly standard of compliance within a scalable framework, Highway ensures transparency and efficiency. With access to fleet analytics for over 280,000 carriers throughout North America, Highway’s Lane Certainty™ geospatial algorithm matches millions of carrier data points to identify the ideal capacity in a desired lane.
Front seamlessly integrates with Highway to surface relevant information about carriers and eliminate fraud in the inbox. Once configured, Front automatically screens email addresses and associated carriers, providing an overview of the fraud or identity risk based on Highway’s data. Front can route potential fraud to a quarantine inbox using identity and spoof alerts from Highway and surfaces tools for Front users to retrieve more information about specific carriers or email addresses. Together, Front and Highway reduce fraud and increase broker productivity.

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Connect Highway to Front to surface relevant information about carriers and eliminate fraud in the inbox.

Highway

HubSpot’s sales and marketing platforms provide a complete growth solution for businesses of all sizes. Front integrates specifically with HubSpot CRM — and stays updated automatically — which helps teams manage contacts and deal pipeline to drive revenue for their business. When you connect Front with your HubSpot CRM, you add valuable context to your Front conversations and one-click access to HubSpot profiles from your inbox. Create new contacts, companies, deals, or activities and edit them in real-time, right from Front. Sync HubSpot companies and contacts fields to Front to directly use them in Front rules and analytics. Use Front rules to log emails in HubSpot automatically, so your team can focus on your customers — not keeping your CRM updated.

Log conversations and update contacts, companies, deals, and activities in HubSpot CRM directly from Front.

HubSpot

Influx operates a 24/7, all-hours support team that connects directly to your Front account. Their complete support operation on demand includes the people, management, training and QA to help you answer questions faster and improve your response quality over time. Influx agents connect to your shared Front support channels just as if they were members of your full time team. You can use Front to analyze their ticket volumes, response times, and even review content for QA purposes. Influx and Front provide full transparency into how your on-demand team is supporting your customers.

Share your support channels with Influx agents as if they were your own team. Analyze ticket volumes and response times in Front.

Influx

<a href="https://www.instabug.com/">Instabug</a> allows mobile app users and beta testers to report bugs and send feedback about your app directly from their devices. Instabug captures a screenshot that users can draw on and add comments, and Instabug will automatically grab all device details, network logs, and user steps in the background for actionable bug reports. Connect Instabug with Front so your team can see bug reports, send updates to your users, and ask follow up questions without needing to switch apps. All Instabug issues will be automatically sent to a folder in your Front inbox with all the details you need, so you can manage bugs alongside all your other user messages.

Send bug reports from Instabug to your Front inbox automatically. Triage bugs and follow up with users, without switching tools.

Instabug

Instagram is one of the world’s largest social networks, and makes it easy to share photos and videos and connect with friends and businesses.
Front’s Instagram channel allows you to send and receive Instagram direct messages, and manage comments on Instagram posts.

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Manage all of your Instagram messages with customers, directly from Front.

Instagram

Integrately is a 1 click automation software that enables you to connect multiple apps with ease. With Integrately, you can create simple one-to-one workflows, or more complex workflows with just a few clicks. Front’s Integrately integration lets you integrate Front with 250k+ ready-to-use integrations that can be setup in just a few clicks. For example, you can send messages when data is added to Google Sheets, or create Airtable records and Asana tasks automatically from any new conversation.

Integrate Front with your favorite apps in just a few clicks. Choose from thousands of integrations and automate your workflow right from within your inbox.

Integrately

Integration.app helps product teams add native integrations to their B2B SaaS applications. We save more time while solving this problem end-to-end than anyone else.
Connect Front with a growing list of other apps in just a single line of code. Just define an integration template once and apply it to every app automatically. Our AI-powered platform translates your integration logic into specific data models and API calls for every relevant app. You can use our React, Vue, or pure Javascript SDK to connect any external app from inside your UI, or you can create a fully white-labeled connection UI using our API. <a href="https://www.youtube.com/watch?v=hS0cIIy4GVs&amp;t=1s" target="_blank" rel="noreferrer noopener">Click here for a video overview</a>

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Use AI to easily build integration experiences your customers will love.

Integration.app

Intercom connects your apps, websites, marketing tools and help desk into a single powerful platform. Chat with site visitors, send targeted emails to drive conversion and engagement, manage a knowledge base, and respond to customer support requests — all powered by Intercom. Front integrates with Intercom to pull in chat messages alongside the other email, SMS, and social media channels your customers use to reach out to you. Front also surfaces Intercom profile data alongside every message, so your team has all the context they need to respond. Conversations are synced automatically with Intercom without switching back and forth between platforms, so live chat can become part of your everyday workflow.

Respond to chat messages alongside your other customer communication. Conversations sync automatically with Intercom.

Intercom

Jira is the leading development tool for sprint planning, development tracking, and release control. Jira empowers teams to plan and ship new features, bug fixes, and even large scale product launches. Software teams using Jira develop with confidence. Front’s Jira integrations help you quickly create and link Jira issues, send and receive comments, and get real-time Jira status updates—all within Front. With Front and Jira together, your teams can work together on an issue and see progress regardless of which tool they spend their day in.

Create and manage Jira issues from Front conversations

Jira

JustCall is the Cloud Phone System of choice for modern sales and support teams. End clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $24 per user. Using the JustCall&lt;&gt;Front channel integration, you can set up separate channels for your JustCall numbers. It automatically logs all your calls and texts to a contact under the same conversation, and allows you to make phone calls directly from your inbox without having to pick up your phone. With our Chrome extension, you get a click to call and text icons right next to every phone number in your Front account.

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Sync your calls and texts to a contact under the same conversation using JustCall<>Front channels

JustCall

KrispCall is a cloud telephony system designed for modern businesses, offering advanced features suitable for high-growth startups and enterprises. With KrispCall, you can instantly obtain toll-free, local, mobile, and national phone numbers in over 100 countries, enabling immediate calling and texting capabilities. The system supports call recording, CRM/COP/automation tools integration, and revenue intelligence system software, making it ideal for setting up multi-location call centers for sales and support in the cloud.
KrispCall’s integration with Front streamlines workflows by seamlessly logging phone calls, voicemails, and SMS messages within the Front interface. This integration enhances business activity monitoring and management by providing a plugin that grants easy access to KrispCall’s features directly within Front. It also synchronizes contact information between the two platforms, eliminating the need for users to switch between systems to utilize telephony functions, and helps organize notes taken during calls.<a href="https://www.youtube.com/watch?v=ZNshgydmEng"> Click here for a video overview</a>

Click-to-call directly from your inbox and automatically log calls, voicemails, and contacts to streamline your business operations within a single platform.

Integrations: Manage all of your favorite apps, right within Front

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