Analyze and gain insights from your conversations.
Survicate is a comprehensive customer feedback platform designed to assist marketing, product, and research teams in collecting, analyzing, and acting on insights from various channels, including email, web, and in-app interactions. With advanced feedback analytics and seamless integrations, Survicate enables teams to identify crucial insights and act on them in real time, without manual effort. Feedback can also trigger automated workflows via native integrations with marketing automation tools, helping to personalize campaigns, optimize messaging, and address customer needs at scale.
The integration with Front automatically syncs conversations with Survicate to provide actionable insights. This eliminates the need for manual effort as conversations are imported and processed automatically. The Insights Hub highlights key information such as common issues, feature requests, and sentiment trends, offering Front team members a clear view of customer feedback. This valuable data helps in making informed decisions, improving products, and enhancing the customer experience. All insights are automatically organized into topics, allowing Front team members to quickly focus on what matters most without sifting through extensive conversation histories.
