Access a plug-and-play AI for customer service.
Eesel AI is an AI teammate for your Front inbox. It learns from your help center and your past Front conversations, and you choose which conversations it trains on, so its answers come from what your team has already written rather than from general knowledge.
You decide when it steps in: on every inbound customer message, only on the first message of a new conversation, or only when someone calls @eesel in a comment. You can also describe in plain words which conversations it should touch (for example, only returns and refunds in the EU Support inbox), and it leaves the rest alone. Replies arrive as drafts for a human to approve until you decide otherwise, and when it cannot find an answer it says so in an internal comment rather than guessing.
eesel handles the housekeeping too, tagging, routing and prioritizing conversations by what is in them, and suggesting internal notes and next best actions. Connect your store and it answers order status, tracking and returns questions from Shopify, Magento, WooCommerce, or Recharge. Correcting it is a conversation: tell the agent what you would have said differently and its instructions update from there, with no retraining cycle.
