Access an AI agent for customer support, inside your Front inbox.
eesel AI is an AI agent for customer support, working inside your Front inbox. It drafts and sends replies, runs automations that tag, route and prioritize what comes in, and the same agent runs as an AI chatbot on your website. It learns from your help center, your past Front conversations, and the docs your team already keeps in Confluence, Notion or Google Drive, and you choose which conversations it trains on, so its answers come from what your team has already written rather than from general knowledge.
You decide when it steps in: on every inbound customer message, only on the first message of a new conversation, or only when someone calls @eesel in a comment. You can also describe in plain words which conversations it should touch, for example only returns and refunds in the EU Support inbox, and it leaves the rest alone. Replies arrive as drafts for a human to approve until you decide otherwise, and when it cannot find an answer it says so in an internal comment rather than guessing.
The automations cover the work that arrives every day: tagging, routing and prioritizing conversations by what is in them, and suggesting internal notes and next best actions. Connect your store and it answers order status, tracking and returns questions from Shopify, Magento, BigCommerce, WooCommerce or Recharge. It also works in Slack and Microsoft Teams, so your team can ask it things without leaving chat. Correcting it is a conversation: tell the agent what you would have said differently and its instructions update from there, with no retraining cycle.
