Connect support agents with AI-powered context for faster resolutions
TheLoops Agentic AI platform thrives on multiple data sources, connecting CRMs, knowledge bases, ticketing systems, and more to provide a complete picture of customer issues—empowering your team to solve even the toughest of challenges and inefficiencies with precision and speed.
TheLoops integration with Front empowers agents with a copilot equipped with a real-time understanding of customer issues grounded in historical context. By providing comprehensive summaries of previous interactions and resolution attempts in the Front sidebar, the integration helps eliminate redundant steps and streamlines the support process. Agents can make confident decisions quickly through detailed resolution summaries, suggested replies, recommended actions, and more, including the ability to kick off automations in other systems. Additionally, TheLoops integrates with knowledge bases and community resources, giving agents access to a wealth of information to better serve customers.
