Live chat
In-the-moment support, powered by AI
Connect with customers on your website, in your app, or wherever they reach out. Front Chat’s automation and AI fast tracks resolutions for happier customers.
Be there for your customers
Set up a branded live chat widget for your website or app for seamless support when customers need it.
Handle the volume with ease
Customizable bots automatically gather the context needed to fast-track routing and replies.
Answer instantly with AI
Scale up support with AI resolving customer inquiries automatically, giving time back to your team.
We’re seeing resolution rates up to 51% with AI Answers, which is amazing! However, it’s really all about CX for us. We’re just happy customers are getting faster and more consistent resolutions in chat.
Resolve in record time with AI Answers
Personalize replies, even with AI
Resolve more inquiries with AI that can clarify questions for the best experience possible.
Set up in a snap for accurate responses
AI Answers is just a few clicks away—simply connect your Knowledge Base for AI to source from.
Increase resolutions with insights
Use analytics to track resolution rate and audit unresolved questions to know where to improve.
Pay-as-you-go for AI Answers
You only pay per resolution: if AI can’t solve it, you won’t be charged.
Fuel efficient conversations with automation
Tailor chat for every visitor
Personalize bots based on account, contact, web, or conversation data for a one-of-a-kind experience.
Minimize the back and forth
Collect contact details and key context upfront, so your team has everything they need to respond.
Triage conversations with ease
Set up automation to tag and route chats so your team can quickly handle new messages.
Seamlessly hand off from bot to agent
Automatically escalate unresolved conversations to your team for faster follow ups over chat or email.
Empower your team for exceptional service
Tackle your queue as a team
Automatic load balancing divvies up messages to available team members on shift to ensure quick responses.
Less context switching, more focus
Respond faster when all your channels like chat, email, and SMS are in one view.
Manage your processes in one place
Streamline and maintain workflows for routing, SLAs, CSAT, and more with rules that work across all your channels.
Seamlessly switch from chat to email
Easily transition from live chat to email for conversations that need more complex follow up.
Get started with Front Chat in minutes
Meet customers where they are
Add Front Chat to your website, mobile app, or in product to support your customers anywhere.
Customize the look and feel
Style your chat widget to match your brand and maintain a consistent customer experience.
Integrate your knowledge base
Help customers help themselves with easy access to your knowledge base, right from the chat.
Replacing phone support with live chat decreased our support costs by 14%, saving an estimated $100k per year. We were more efficient after consolidating all our channels into one place, plus Front Chat was so quick and easy to set up!
Frequently Asked Questions
How much does live chat cost?
Front Chat, our native live chat solution, is included in all Front plans with different levels of automation and customization between plans. Learn more on our pricing page.
How much does AI Answers cost?
AI Answers is an add-on package for Front Chat that is priced at $0.70 per resolution. A resolution is defined as a chat visitor selecting “Yes” to the AI confirmation question “Did that resolve your question?”, or if the visitor abandons the chat after an AI response is provided. You do not pay any charges for conversations that AI is not able to resolve. Learn more on our pricing page.
How is my data processed by AI? Is my data protected?
Each AI model is specific to your company alone. While we may use your conversation data to train your custom model, your data will never be combined with other companies’ data. Furthermore, we have extensive data processing agreements in place with our AI providers to ensure that they’re not training their foundational models on any data that we send to them.
What help center or knowledge providers are supported?
AI Answers can generate responses based on your Front knowledge base. Sourcing support content through a 3rd party URL is available, but still in beta testing so results may vary. Currently, AI Answers can source responses from one knowledge source per chatbot.
Explore all of Front’s capabilities
Learn more about our productOmnichannel inbox
Manage shared inboxes for all channels in one place
Knowledge base
Resolve customer inquiries faster with smart deflection
Live chat
Help customers in the moment with AI chatbots and live chat
Workflow automation
Organize, route, and resolve conversations at scale
Collaboration
Work more efficiently with next-level team coordination
Integrations and API
Seamlessly connect other systems to sync data, context, and channels
AI chatbots and agent assistance
Deliver instant resolutions and improve agent efficiency with AI
Analytics
Inform decisions with team workflows, insights, and team performance
