Customer success email templates

Make customers happy with these email templates

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Nearly every customer relationship starts with an email. The stronger the email, the stronger the relationship. 

We’ve collected some great copy for common situations customer success teams encounter. Use these templates as a starting point — they can serve as inspiration, or you can tweak them to fit your team’s unique voice.

Want to get a taste of what’s ahead?

  • How to smoothly transition a new customer from sales to customer success

  • How to get a reply from an unresponsive customer

  • How to retain at-risk customers

  • How to lock in a customer renewal