Use Cases
All-in-one support platform
Collaborative shared inboxes
Personalized service at scale
Key Features
Every channel in one inbox
Resolve faster than ever
Work faster, together
Real-time support and bots
Track support requests
Deflect support questions
Surface key customer insights
Organize, route, and resolve
Real-time service metrics
Connect to other systems
Customer success email templates
Make customers happy with these email templates
Get your copy
Nearly every customer relationship starts with an email. The stronger the email, the stronger the relationship.
We’ve collected some great copy for common situations customer success teams encounter. Use these templates as a starting point — they can serve as inspiration, or you can tweak them to fit your team’s unique voice.
Want to get a taste of what’s ahead?
How to smoothly transition a new customer from sales to customer success
How to get a reply from an unresponsive customer
How to retain at-risk customers
How to lock in a customer renewal
