Use Cases
All-in-one support platform
Collaborative shared inboxes
Personalized service at scale
Key Features
Every channel in one inbox
Resolve faster than ever
Work faster, together
Real-time support and bots
Track support requests
Deflect support questions
Surface key customer insights
Organize, route, and resolve
Real-time service metrics
Connect to other systems
Key metrics for customer success teams
What metrics should your customer success team track to hit your goals?
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Depending on your goals — success, service, growth, or a combination — the metrics you monitor for your customer success team might look a little different. Here’s a list of the most common and useful customer success metrics you can track, so you can ensure you’re making moves toward your team’s unique goals. Cheers to growth and success!
Track metrics like...
Replies to resolve
Growth opportunities identified
Deployment rate
And more
