How to manage customer conversations in times of crisis

How can your team create a personalized customer experience at scale during a time of crisis?

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These are unprecedented circumstances we’re living in. With more than half the world in quarantine of some kind, most businesses are forced to adapt to this new economy. As a result, we’re communicating with customers more than ever before — without being able to see them in person. Customer success managers from Front and Livestorm have adapted their processes to manage an increase in customer requests during this time. In this webinar, they share what’s worked.

You’ll learn...

  • How the CS teams from Front and Livestorm adapt to the current crisis to mitigate churn risk and improve customer relationship,

  • Concrete examples of how to address large volumes of customer questions effectively,

  • How to deliver personalized communication to all your customers — whether it’s 1-to-1 or 1-to-many