Use Cases
All-in-one support platform
Collaborative shared inboxes
Personalized service at scale
Key Features
Every channel in one inbox
Resolve faster than ever
Work faster, together
Real-time support and bots
Track support requests
Deflect support questions
Surface key customer insights
Organize, route, and resolve
Real-time service metrics
Connect to other systems
How to manage customer conversations in times of crisis
How can your team create a personalized customer experience at scale during a time of crisis?
Watch webinar
These are unprecedented circumstances we’re living in. With more than half the world in quarantine of some kind, most businesses are forced to adapt to this new economy. As a result, we’re communicating with customers more than ever before — without being able to see them in person. Customer success managers from Front and Livestorm have adapted their processes to manage an increase in customer requests during this time. In this webinar, they share what’s worked.
You’ll learn...
How the CS teams from Front and Livestorm adapt to the current crisis to mitigate churn risk and improve customer relationship,
Concrete examples of how to address large volumes of customer questions effectively,
How to deliver personalized communication to all your customers — whether it’s 1-to-1 or 1-to-many
