Customer service

Learn how to calculate customer retention rate and use practical tactics to keep customers engaged, reduce churn, and drive long-term loyalty.

Customer service

Learn how to connect with customers and build trust, loyalty, and lasting relationships through clear communication and strong internal teamwork.

Customer service

Explore the best Intercom alternatives for strong customer support, clear workflows, and an AI-powered service that delivers a better customer experience.

Customer service

Learn how to collect customer feedback beyond surveys, with proven methods and best practices to improve customer experience and loyalty.

Customer service

Learn what proactive customer service is to anticipate customer needs and why it drives retention, satisfaction, and a stronger customer experience.

Workflows

Learn the formula for customer lifetime value (CLV), how it works, and how to grow long-term revenue by improving retention and loyalty.

Customer service

Discover six customer satisfaction survey questions every CX team should use and get tips for calculating CSAT and improving the customer experience.

Customer service

Learn what live chat is, how it works behind the scenes, and how teams use it to deliver fast, personal support across channels at scale.

Workflows

Learn how to improve customer satisfaction with six proven strategies that help teams respond faster, personalize support, and build long-term loyalty.

News

New data reveals where operational complexity, not transaction volume, drives AI adoption

Customer service

Compare the best AI customer service software and see how Front AI helps teams deliver faster, smarter, and more human support across every channel.

Customer service

15+ new releases straight from customers’ wishlists – AI upgrades, inbox improvements, and workflows built to handle complexity and help your team deliver standout support.