Use Cases

Customer Service

All-in-one support platform

Email Management

Collaborative shared inboxes

Client Communication

Personalized service at scale

AI Platform

Front AI Overview

AI for the hard stuff

Autopilot

Beyond happy-path automation

Copilot

AI help that actually gets complexity

Smart QA

QA minus the blind spots

Smart CSAT

CSAT without the lies

More Features

Omnichannel

All the channels, zero chaos

Ticketing

Complexity in, clarity out

Live chat

Chat people don’t hate

Knowledge base

Stop answering déjà vu

Integrations & API

Escape from tab hell

Industries

Professional Services

Teams

Using Front

Explore

Front's Support Report

Channel Partnerships

See how Autopilot and Copilot handle what other AI tools can’t.

AI for simple support is everywhere. Complex customer operations demand Front.

Only Front brings teams, conversations, and AI into one coordinated system, so customer operations stay fast, accurate, and in control.

Cross-team coordination

Multi-step workflows

AI command center

Trusted by 9,300+ companies

Complexity is where most customer support platforms tap out

Teams lack shared context

Scattered tools mean incomplete context and customers who have to repeat themselves

AI stops at simple questions

Other AI tools can only handle simple FAQs, not real-world, complex requests

Resolution slows to a crawl

Your agents shouldn't spend half their time fixing what AI got wrong

Where cross-team customer operations stops crossing wires

FRONT AI

Resolve up to 70% of requests with AI, not just the low-hanging fruit

Front AI takes on complex requests others escalate by automating responses, assisting teams, and analyzing quality across your entire operation. Every reply improves with each conversation.

CUSTOMER SUPPORT

Complex tickets span departments, your system should too

Tackle high-stakes inquiries with full customer context and shared visibility across every team and conversation. Route, escalate, or loop in the right team to resolve issues without dropping the ball.

OPERATIONS

Tame the inbox chaos and tackle the workflows your business depends on

Coordinate across teams and systems from one centralized AI command center. Eliminate bottlenecks and keep complex customer requests moving across your organization.

The more complex the operation, the clearer the choice.

Front’s AI doesn’t just reply. It runs the operation. G2 proves who’s built for complex work.

2026

Capterra Customer Service Shortlist

g2-momentum-leader-enterprise-winter-2026

g2-easiest-to-do-business-with-enterprise-winter-2026

g2-easiest-to-use-enterprise-winter-2026

g2-mid-market-best-relationship-winter-2026

Where industry complexity meets operational control

Customer Service Support

Work across departments to tackle your gnarliest tickets with ease

Inbound Sales

Route requests, respond with speed, and nail the hand off every time

Customer Success

Where Success, Support, and Onboarding finally work as one

Operations

Orchestrate customer operations from one AI command center

Account Management

Manage complex accounts without the scramble across teams

The Coordination Tax

A report on the hidden cost of coordination in B2B customer operations

9,300+ customers trust Front with the hard stuff

“Front enabled us to transition from a one-dimensional Outlook email setup to a more dynamic platform with internal and external functionalities that we previously lacked.”

Tony Peckham

Global Operations Director

“Front keeps everything trackable in one place. Our agents who’ve worked in support roles elsewhere say they love the way collaboration is handled in Front.”

Liz Sanchez

Senior Customer Support Manager

“We use tagging automation extensively. It’s so flexible, yet powerful—it lets us see where the biggest pain points and inefficiencies are across the business.”

Rum Walia

Chief Operating Officer

“After switching from Zendesk, we saw our productivity improve by 40% in our member support team managing email, text, and chat channels.”

Joe Emison

CTO & Co-founder

We love that we can leave a comment on an email [in Front] and escalate it, and we know that nothing will get lost in Slack. We don’t need to open up tons of other tools like we used to

Laura Ene

Customer Success Team Lead

Front drives efficiency: it removes unnecessary work so the team can focus on the critical 1% of exceptions that truly matter.

Jordan Dunn

Senior Manager, Strategic Customer Success