Stories that focus on building stronger customer relationships

Workflows

It’s likely your employees are already using AI for work. Here’s how to set responsible, ethical, and compliant usage guidelines.

Customer service

Mentorship in customer support happens in everyday moments — quick tips, shared insights, real-time problem-solving. Creating a culture of learning makes all the difference.

Customer service

Learn how Front’s support team built “Queue Crushes,” a collaborative framework for solving cases in real time while fostering remote camaraderie.

Customer service

Learn about three essential support operation roles that blend human expertise with AI capabilities to deliver exceptional customer service at scale.

Customer service

Learn how to create trust with your remote support team, plus ideas that have worked for Front

Customer service

Learn how Front’s thoughtful tone framework builds trust with customers and strengthens their support experience — plus a link to Front’s exclusive tone guide.

Customer service

What does exceptional customer service look like? The top 1% of Front customers are redefining expectations.

Customer service

What’s next in customer experience (CX)? Front’s Head of Support Kenji Hayward shares his insights on the latest trends.

Customer service

Learn the key SLA metrics, why they matter, and how to track them effectively to improve customer satisfaction and team performance.

Customer service

Support leaders will gain unparalleled visibility, control, and insights that elevate team performance and customer experience with new ticketing features and a preview of Smart QA.

Customer service

Discover the top help desk trends for 2025 — hint, it’s all about AI, automation, and omnichannel strategies. Learn how to stay ahead in customer service.

Customer service

Karen Nguyen, Senior Support Program Specialist at Front, shares her framework for maintaining an impactful help center as a solo specialist.