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Customer service

Say goodbye to the legacy help desk: Announcing modern ticketing, new AI innovations, and more

Get a rundown of the AI-powered customer features we launched at Frontlines, including new ticketing workflows and Jira Connector your team can leverage today.

Customer service

Keeping CSAT meaningful: how to avoid the vanity metric trap

In the age of AI, measuring CSAT is only getting more complex. Here’s what customer service teams need to consider to keep this metric informative and actionable.

Customer service

Front Community exclusive: building a lasting company support culture at Front

Listen to an interview with Front’s Head of Support Kenji Hayward, on building a support-first culture at Front

Customer service

The four customer support archetypes: a blueprint for better team dynamics

Learn a framework support teams can use to optimize task assignment, boost workflow adoption, and maintain a balanced skill mix for comprehensive customer service.

Customer service

How to make CX a company-wide objective: Tips from the front lines of Stripe, Loom, Wistia, and Front

Customer experience (CX) leaders, as the connective tissue between customers and internal teams, are uniquely positioned to raise the company-wide bar for customer experiences. Here are tips to tak...

Customer service

The secret sauce to better customer experiences? Cross-functional collaboration.

The customer experience gets better when it’s all hands on deck, whether you’re in support, engineering, sales, finance, product, design, customer success, or marketing. Here are some cross collabo...

Customer service

One year after making Front’s support metrics public, I wish we’d done so sooner

Sharing your metrics publicly is a declaration to the world that your company cares about support and is proud of the work you do. Here’s how Front’s Head of Support Kenji Hayward pulled it off.

Customer service

Introducing Support Report: Make exceptional service your competitive advantage

Support Report is the easy way to publish your service metrics and share them with customers—no coding required. Showcase your performance, build trust with leads and customers, and make exceptiona...

Customer service

Help AI better help your customers: 5 ways to improve your help center articles

Your knowledge base is the bedrock of customer service — for both self-serve help and AI-driven support. Here’s how to optimize your help articles to be AI-friendly and resolve more customer issues.

Customer service

Self-service, simplified: a guide to mastering your knowledge base

Learn how to create and maintain a scalable self-service knowledge base that reduces support costs, improves efficiency, and enhances customer satisfaction.

Customer service

The all-in-one guide to selecting customer service automation software

Get familiar with customer service automation, its use cases and its must-have features. Plus, compare the six best solutions of 2025.

Customer service

Introducing Front for Startups: Helping early-stage companies deliver exceptional customer service

Early-stage businesses can qualify for six months of free use of Front — helping them deliver exceptional customer service as they grow.

News

Now hiring in Santiago: Front plants new roots in Chile

Front is once again expanding its global footprint – we’re hiring more talented Fronteers for our new hub in Latin America

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