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Say goodbye to the legacy help desk: Announcing modern ticketing, new AI innovations, and more
Get a rundown of the AI-powered customer features we launched at Frontlines, including new ticketing workflows and Jira Connector your team can leverage today.
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Front Community exclusive: building a lasting company support culture at Front
Listen to an interview with Front’s Head of Support Kenji Hayward, on building a support-first culture at Front
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The four customer support archetypes: a blueprint for better team dynamics
Learn a framework support teams can use to optimize task assignment, boost workflow adoption, and maintain a balanced skill mix for comprehensive customer service.
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How to make CX a company-wide objective: Tips from the front lines of Stripe, Loom, Wistia, and Front
Customer experience (CX) leaders, as the connective tissue between customers and internal teams, are uniquely positioned to raise the company-wide bar for customer experiences. Here are tips to tak...
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Introducing Support Report: Make exceptional service your competitive advantage
Support Report is the easy way to publish your service metrics and share them with customers—no coding required. Showcase your performance, build trust with leads and customers, and make exceptiona...
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Help AI better help your customers: 5 ways to improve your help center articles
Your knowledge base is the bedrock of customer service — for both self-serve help and AI-driven support. Here’s how to optimize your help articles to be AI-friendly and resolve more customer issues.
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Self-service, simplified: a guide to mastering your knowledge base
Learn how to create and maintain a scalable self-service knowledge base that reduces support costs, improves efficiency, and enhances customer satisfaction.
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The all-in-one guide to selecting customer service automation software
Get familiar with customer service automation, its use cases and its must-have features. Plus, compare the six best solutions of 2025.
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Introducing Front for Startups: Helping early-stage companies deliver exceptional customer service
Early-stage businesses can qualify for six months of free use of Front — helping them deliver exceptional customer service as they grow.
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Now hiring in Santiago: Front plants new roots in Chile
Front is once again expanding its global footprint – we’re hiring more talented Fronteers for our new hub in Latin America
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Why your customer support team needs a web help desk
Discover the benefits and features of web help desks, and learn how to choose the right software to enhance your customer support and streamline operations.
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Introducing Front’s new Chief Financial Officer, Meredith Finn
Front is excited to announce Meredith Finn as our new CFO. Welcome Meredith!
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“Employee of the month” for all: New AI capabilities to bring out the best in your service team
Three new AI features for better customer service, now available in beta. Resolve customer inquiries faster, improve accuracy, and reduce inefficiencies.
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Guest Writers
- Self-service, simplified: a guide to mastering your knowledge base
- The all-in-one guide to selecting customer service automation software
- Why your customer support team needs a web help desk
- Why team efficiency hinges on a strong internal knowledge base
- Team email management: five tools to help you tame your inbox