Resolve tickets faster with screen recordings
Birdie is a screen recording solution built specifically for support teams. Instead of asking customers to describe their issue, Birdie lets them record their screen and show the problem directly, eliminating back-and-forth and giving agents the context they need to resolve tickets faster. Customers can record instantly with no installation, download, or account required.
Trusted by over 2,500 support teams, Birdie automatically captures console logs, network requests, device details, and session metadata alongside each recording, equipping developers and Level 2 agents with the technical context they need for faster troubleshooting. Sensitive data such as PII and tokens is automatically hidden to support compliance and customer trust. Birdie also supports custom branding, SAML SSO, on-premise deployment options, and customizable data retention policies.
The Birdie integration with Front allows support teams to request screen recordings from customers and deliver guidance through screen recordings, all within the workspace. Recordings and their accompanying technical context arrive directly in the relevant conversation, so agents can triage, troubleshoot, and respond without leaving Front.
Teams using Birdie with Front resolve complex tickets significantly faster, reduce escalations to engineering, and improve customer effort scores by replacing text-based problem descriptions with clear, visual context.
