Make your team’s Confluence knowledge instantly available to Front AI
Confluence by Atlassian is a team collaboration and knowledge management platform that allows organizations to create, organize, and share documentation, wikis, and project knowledge. It serves as a central repository where teams can author and maintain structured content — from technical documentation to meeting notes and runbooks — and collaborate in real time. Confluence integrates natively with the broader Atlassian ecosystem (Jira, Trello, etc.) and is widely used by engineering, product, and support teams.
The Confluence integration connects your Confluence workspace to Front as an AI Knowledge Source, making your team’s documentation and wikis instantly available to Front AI. When enabled, Front AI can search and retrieve relevant Confluence content to help agents compose accurate replies, auto-resolve conversations, and surface contextual knowledge directly in the inbox. This eliminates the need to manually switch between tools, giving support and customer-facing teams faster access to institutional knowledge when responding to customers.
