Turn shared inbox conversations into product insight
Modem is a CRM for software teams. It connects to the places your users and team already talk - shared inboxes, chat, issue trackers, and code - and uses AI to turn that conversation into topics: what customers are asking for, who asked, and which company they belong to. Modem’s agent then acts on what it finds, drafting tickets with full context, notifying the customers whose requests shipped, and answering questions about your feedback in plain language.
Connect Front to Modem and let it capture your shared inbox conversations in real time - inbound customer messages, your team’s replies, and the internal comments alongside them, plus each conversation’s inbox, status, and tags. Modem groups them into topics, classifies them as bugs, requests, or questions, and links every message to the person and company behind it, alongside the same analysis of your Slack, Discord, GitHub, and Linear activity. Ask Modem’s agent what customers are writing in about, which accounts are affected, and what shipped in response - or have it open tickets and notify the customers whose requests landed.
