FRONT FOR CUSTOMER SUPPORT

Work across departments to tackle your gnarliest tickets with ease

Front is the only platform built for resolutions that span teams and tools. Handle issues, escalations, and cross-team coordination in one system so the customer experience stays sharp at every touchpoint.

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If it takes a village to serve customers, it takes Front

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Visibility across every customer touchpoint

Get the full customer picture spanning teams and tools to act with confidence.

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Control over AI automation and cross-team workflows

Automate work without losing charge of SLAs, escalations, and critical decisions.

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Performance that holds up under pressure

Keep service dependable even as ticket volume, complexity, and expectations grow.

Replace your legacy help desk with an AI platform built for the complexity of Tier 3

Collaborate with sales and success in a shared customer system

Keep every team, conversation, and channel in sync
Bring full customer context to every reply
AI that improves with every interaction
Customer support unified workspace

Build AI automation that can handle even your most complex workflows

Configure when AI handles issues and when it assists
Agents focus on moments that matter most
Humans + AI turn support into an unfair advantage
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Stay aligned across shifts amid high-stakes and hard problems

Real-time chat and shared drafts keep teams aligned
Hand off, loop in, and escalate with ease
Prove your credibility with every response
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Get insights that make support a strategic part of the business

Understand workload and individual performance
Measure satisfaction with smart QA and CSAT
Inform the product roadmap with strategic insights
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Their AI can chat. Front AI can run a business.

Front’s AI doesn’t just reply. It runs the operation. G2 proves who’s built for complex work.

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2026
Best Customer Service Software
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The only platform built to run customer operations across teams and tools

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Optimized to work with multiple teams
Unified platform for shared and individual work
AI you can trust to deliver exceptional service
Lower total cost of ownership
Strategic partnership and top-tier support
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“After switching from Zendesk, we saw our productivity improve by 40% in our member support team managing email, text, and chat channels.”

Joe Emison, Chief Technology Officer

How real companies run work that spans teams

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“Front has allowed us to put our customer service at the forefront to build out that interface we need with each of our agents, shippers, and carriers. It’s been phenomenal.”

David Morris

CFO

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"Sentiment analysis has saved team bandwidth and improved our customer support quality. We previously used multiple tools, which would sometimes break since we were using a third-party system. Now we do it in Front. It’s always reliable and alerts us more in real time, enabling us to address opportunities quickly."

Alyssa Medina

VP of Customer Support

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"Our key teams — customer success, sales, support, and services — operate within Front. Everything stays in one place, allowing us to collaborate and resolve issues efficiently."

Deidre Stevens-DiGiovanni

CUSTOMER SUPPORT MANAGER

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"Using Front, we’re able to speedily communicate across teams when cases need to be escalated. This has allowed us to solve issues much faster."

Guillaume Poirier

VP of Customer Care

End the scramble behind every escalation