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Today we’re introducing AI Answers, more personalized chatbots, and a new chat inbox experience. It’s the next generation of real-time support in Front.

Meet the new Front Chat: Instant AI resolutions and faster team handoffs

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Front and Zendesk have different use cases and strengths; this guide will seek to help you determine which solution works best for your team.

Front vs. Zendesk: A comprehensive buyer’s guide

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My thoughts on what the future holds for customer ops

What customer operations means in an AI world

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Here is my personal collection of good advice I’ve received over the years. I’ve received plenty but these are the few that I remember AND that I can vouch for from first-hand experience building Front.

9 most useful pieces of advice I’ve received

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On December 16, 2016, my friend and cofounder, Laurent Perrin, messaged me asking if I had time to chat. We went outside and started to walk around our San Francisco block. Then came the big news drop: Laurent had just learned that he had testicular cancer, and it had spread to his lungs and abdomen.

What I learned about resilience when my cofounder got sick

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My name is Laurent Perrin, and I’m the CTO and co-founder of Front. I want to take you back to the early days of Front when our small, scrappy team did everything we could to get the company off the ground. These are some of my favorite memories of building Front, so I’m excited to share them with you.

The early days: The story of building SMS in Front

<p dir="ltr">Join us on 10/8 for Frontlines! Be the first to see game-changing new Front features and learn how to win in the future of customer service.</p>

Stories that focus on building stronger customer relationships

Building Front

The 5 principles that guide our development at Front

How we automate testing at Front

From chemistry to code: Takeaways from my career journey so far