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Clutter out, clarity in. Explore how we redesigned Front’s inbox to help teams move faster, stay focused, and scale with ease.

Behind the inbox: How we rebuilt Front’s core experience

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Today we’re introducing AI Answers, more personalized chatbots, and a new chat inbox experience. It’s the next generation of real-time support in Front.

Meet the new Front Chat: Instant AI resolutions and faster team handoffs

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My thoughts on what the future holds for customer ops

What customer operations means in an AI world

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Because I know many founders struggle with when to bring in a head of engineering, I thought I’d share some insights into how Laurent and I approached this decision and the attributes we prioritized in our search.

When to hire a head of engineering and what to look for

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Raising your series A financing is a make-or-break moment for a startup. There’s so much riding on one slide deck, it can be overwhelming to know where to start. That’s why we published the deck from our $10M series A back in 2016. See the deck and learn what went into it in this article!

Inside Front’s series A slide deck

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Before I begin, please keep in mind that this is an opinion piece — not a ‘pros and cons’ list nor a quantitative study. My observations and comments pertain mostly to seed funding, and perhaps even to Series A, but may not necessarily apply to later-stage investments.

The difference between raising early-stage capital in the US vs. Europe

<p dir="ltr">Join us on 10/8 for Frontlines! Be the first to see game-changing new Front features and learn how to win in the future of customer service.</p>

Stories that focus on building stronger customer relationships