Front Support wins two Stevie® Awards for the second year in a row

Jane Chong

Jane Chong,

Senior Communications Manager at Front

25 April 20240 min read

Front wins Best Customer Satisfaction and Customer Service Department of the Year in the 2024 Stevie® Awards for Sales & Customer Service

Front helps businesses differentiate by the level of service they deliver, and we try to lead by example. This is why we’re proud to share that Front Support has once again been honored with two silver Stevie Awards for Best Customer Satisfaction Strategy and Customer Service Department of the Year (Computer Software - 100 or More Employees). 

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 44 nations and territories, were considered in this year’s competition. Winners were determined by specialized judging committees, and here’s what they had to say about Front: 

“Front Support’s exceptional performance in customer satisfaction, despite increasing demand and complexity, is truly impressive. Their focus on continuous improvement, knowledge sharing, and proactive problem-solving sets a high standard for customer service. This commitment to excellence is reflected in their consistently high CSAT scores and their impact on product development and customer success.” 

We know that with the right tools, team, and processes, it’s possible to surpass expectations and redefine industry benchmarks. And – since Front runs on Front – we’re constantly working to raise the bar with product updates that help companies deliver exceptional service that delights customers and builds stronger businesses. This year alone we’ve released updates to help customer service teams automate their workflows, create effective knowledge bases, and deliver instant resolutions with AI-powered Front Chat, and this is just the beginning. 

If you’re inspired and want to see the stats that helped our team achieve its award-winning status you can check out our public support metrics 👀 

Congratulations to Front Support!  

P.S. - Want to learn how your team can deliver award-winning customer service? Watch our Customer Service Game Changers conversation on defying industry benchmarks and get started with five tried-and-true message templates from Front’s own technical support manager so you can respond to inquiries faster and boost your CSAT.  

Written by Jane Chong

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