CX Panel blogheader 1200x627

Customer experience (CX) leaders, as the connective tissue between customers and internal teams, are uniquely positioned to raise the company-wide bar for customer experiences. Here are tips to take back to your team.

How to make CX a company-wide objective: Tips from the front lines of Stripe, Loom, Wistia, and Front

Blogheader 1200x627

Get a rundown of the AI-powered customer features we launched at Frontlines, including new ticketing workflows and Jira Connector your team can leverage today.

Say goodbye to the legacy help desk: Announcing modern ticketing, new AI innovations, and more

Blog header edition2

The customer experience gets better when it’s all hands on deck, whether you’re in support, engineering, sales, finance, product, design, customer success, or marketing. Here are some cross collaboration and feedback loops we’ve experimented with and the awesome outcomes that came of it.

The secret sauce to better customer experiences? Cross-functional collaboration.

Blogheader 1200x627 1

Discover key benefits of knowledge bases, how to optimize them, and why they’re essential for modern teams to improve efficiency and collaboration.

Knowledge base benefits: 10 reasons why every business needs one

Blog header edition1

Sharing your metrics publicly is a declaration to the world that your company cares about support and is proud of the work you do. Here’s how Front’s Head of Support Kenji Hayward pulled it off.

One year after making Front’s support metrics public, I wish we’d done so sooner

Support report blog header 2x

Support Report is the easy way to publish your service metrics and share them with customers—no coding required. Showcase your performance, build trust with leads and customers, and make exceptional service your competitive advantage.

Introducing Support Report: Make exceptional service your competitive advantage

<p dir="ltr">Join us on 10/8 for Frontlines! Be the first to see game-changing new Front features and learn how to win in the future of customer service.</p>

Stories that focus on building stronger customer relationships

Customer service

5 common communication problems with customers (and how to solve them)

10 biggest challenges of customer success (& solutions)