Front for Enterprises

Front Team

Front Team

1 January 20230 min read

With Front you can keep personal connections with customers — even when there are hundreds or thousands of them. Front allows enterprise businesses to scale great customer experiences.

Who says you cant have it all?

As your company grows in size, theres no need to sacrifice personal, high tough communication with your dearest clients in the name of automation. Front is designed to integrate all communication channels into one view and empower your team to manage every message personally and quickly. Regardless of volume, your team can get to inbox zero daily, and you can trust us to take care of the rest.

Security that scales

Over 7,500 companies trust Front to power their customer communication. Were honored to have that trust and are consistently holding ourselves accountable to ensure best practices for a reliable, secure, and scalable product and system. With anywhere from 3-1000 users per company, every day were supporting a higher volume of emails. As we grow, so does our security and reliability. Here are some ways we are building an enterprise-grade security and privacy ecosystem:

  • We’ve passed SOC 2 Type 1 audit and received SOC 2 Type II certification.

  • We adhere to GDPR & CCPA.

  • We provide a variety of authentication options, such as SAML-based Single Sign-On (SSO), MFA, and OAuth for easy login and security. Admins can set these security systems up – along with many more – at any time.

  • You can delete data at any time, and you can count on IP restrictions.

  • We’re continuing to build upon an excellent foundation of access controls for admins, which allow you to set custom user permission roles and control who on your team can view, edit, and manage your company’s most important messages.

Read more on our commitment to security in our Enterprise security & systems.

Make Front work for you

Our product is built to scale as you grow. Weve adapted Front to be reliable, customizable, and more sophisticated for the demands of larger companies. The Front Scale gives enterprises:

Advanced customization

  • The ability to connect unlimited communication channels – such as social media, live chat or Whatsapp – to your inbox

  • All the integrations your team could want and the tools to build your own – because we know how important it is to use the tools and apps that work for your business

  • Enterprise-grade automation rules, like SLAs and web-hooks to your backend database

  • 200+ API requests per minute

Comprehensive insight and controls

  • Customized analytics to get full visibility into team, personal, and company performance

  • Custom roles & permissions so you can control your team’s access on a granular level

  • Multiple Teams to create silos within your organization

  • Shift scheduling and business hour reporting

  • User provisioning through SCIM, which is critical when you have to onboard large numbers of users on a regular basis

VIP status

As an enterprise customer on our Scale plan, you have a dedicated team at Front to make sure the platform is working for you. This means your Customer Success Managers top priority is providing you with tailored support, including:

  • In-app chat support

  • Tailored onboarding and help with set up

Need help with change management? Were here for you. Want to create a specific workflow for your sales team? Well make it happen. Were very grateful for your trust, and will do what it takes to build and sustain a valuable partnership with you.

Great minds think alike

Youre in good company. Join thousands of other enterprise customers on the Scale plan who have used Front to help optimize their customer communication.

Samar Mirza, Business Operations Coordinator, Shopify

Written by Front Team

Stories that focus on building stronger customer relationships