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Why Front is a better way to manage team email than Outlook shared mailboxes

Many teams are replacing Outlook with Front to manage shared inboxes. If your goal is to improve efficiency and measure that improvement, consider using Front as a better alternative to Outlook. Front is a flexible inbox that gives you all the capabilities you need to work together on email, operate faster, and have full visibility into your communication. Here's what you can do with Front's shared inbox.

Reduce email overload

Front eliminates the bloat of email clogging up your team’s inboxes. It’s a flexible, multi-channel inbox that's easy to manage and makes your team organized and efficient.

Collaborate easily

Your team can discuss how to respond to challenging messages using email notes directly in the mailbox interface. Tag specific team members to get their input.

Own your email workflow

If you don't need to look at an email at the moment, snooze it to deal with later. Or set a reminder to follow up on a message on a particular date and time. 

Assign responsibility

Easily assign ownership for individual messages to specific teammates and track activity. When one person replies and archives an email, it reflects as replied to for everyone. The entire team will always know where things stand.

Automate workflows

Customizable workflow automations let you reduce time spent on repetitive tasks. When sending out email sequences, you can "set it and forget it" until someone replies. 

Gain actionable insights

Insights will help make your team more efficient. Discover your busiest time of day, the most popular topics, and more. The insights you gain will allow you to reallocate resources effectively. 

Access other apps in your inbox

Dramatically boost your efficiency by connecting to over 50 apps to pull messages and data into your shared inbox. 

Measure performance

Front's reporting tools give you the ability to measure team and individual performance. Track metrics like response time, replies to resolve, and more.

Read why Front is a better way to manage email as a team.

Front gives you power over email

Front gives you the power to optimize your operations and improve your team’s performance. One of the most rewarding things for us to see is how our customers are becoming more effective due to how they're using Front.

With Front, you can improve customer service, allowing you to retain more customers. You can make your team more efficient. You can see where you need to reallocate resources to make better use of them. And you can eliminate frustration for your team, making them happier at work. 

Want to see Front's shared inbox in action? Sign up for a free trial.