Stories that focus on building stronger customer relationships

Customer service

Fast, collaborative support is now the key to winning and keeping customers. Speed and accuracy matter most: here’s how teams can use Front’s collaboration, AI, and automation features to deliver b...

News

How Front’s commitment to customer experience is shaping what’s next in support

Building Front

Clutter out, clarity in. Explore how we redesigned Front’s inbox to help teams move faster, stay focused, and scale with ease.

Customer service

Front’s redesigned inbox is cleaner, faster, and more focused, built to help teams work with less clutter and more control. It’s the most efficient Front yet.

Customer service

Front’s modern CX platform is here: AI you control, workflows that scale, and insights you can trust — all wrapped up in fresh new design to help your team work faster than ever. Join us tomorrow, ...

Customer service

Today’s winning businesses are tailoring AI-powered service to their customers’ unique preferences. Here’s how to do just that, industry by industry.

Customer service

Top stats shedding light on customer service expectations today

Customer service

How varying AI comfort levels shape diverse service expectations among customers

News

Front’s new Chief Product & Experience Officer, Paul Teyssier, talks about what brought him here, how AI is reshaping CX, and why listening to customers is at the center of his first 60 days.

Customer service

Level up your support operations with the latest from Front: intuitive workforce management tools for smarter staffing, a fully configurable Help Center and customer portal for effortless self-serv...

Customer service

As support teams scale, so do the challenges, but throwing more headcount at the problem isn’t the answer. Here’s why support ops engineers are the key to building scalable, efficient systems behin...

Customer service

Provide top-notch service across all your channels with the latest features in Front: AI-powered Smart QA for instant quality insights, reimagined voice integrations starting with Dialpad, and powe...