Stories that focus on building stronger customer relationships

Customer service

In the age of AI, measuring CSAT is only getting more complex. Here’s what customer service teams need to consider to keep this metric informative and actionable.

Customer service

Listen to an interview with Front’s Head of Support Kenji Hayward, on building a support-first culture at Front

Customer service

Learn a framework support teams can use to optimize task assignment, boost workflow adoption, and maintain a balanced skill mix for comprehensive customer service.

Customer service

Customer experience (CX) leaders, as the connective tissue between customers and internal teams, are uniquely positioned to raise the company-wide bar for customer experiences. Here are tips to tak...

Customer service

Get a rundown of the AI-powered customer features we launched at Frontlines, including new ticketing workflows and Jira Connector your team can leverage today.

Customer service

The customer experience gets better when it’s all hands on deck, whether you’re in support, engineering, sales, finance, product, design, customer success, or marketing. Here are some cross collabo...

Customer service

Discover key benefits of knowledge bases, how to optimize them, and why they’re essential for modern teams to improve efficiency and collaboration.

Workflows

Learn how to streamline ticket escalation with best practices, automation, and tools. Improve customer satisfaction and response times with these expert tips.

Customer service

Sharing your metrics publicly is a declaration to the world that your company cares about support and is proud of the work you do. Here’s how Front’s Head of Support Kenji Hayward pulled it off.

Customer service

Support Report is the easy way to publish your service metrics and share them with customers—no coding required. Showcase your performance, build trust with leads and customers, and make exceptiona...

Customer service

Your knowledge base is the bedrock of customer service — for both self-serve help and AI-driven support. Here’s how to optimize your help articles to be AI-friendly and resolve more customer issues.

Customer service

Learn how to create and maintain a scalable self-service knowledge base that reduces support costs, improves efficiency, and enhances customer satisfaction.